Troubleshooting
106
Operating instructions – AC SMART
Error ID
Description
Recommended action
21
Initialisation of the internal memory
has failed.
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
If the error occurs again, contact an electrician.
24
An OCPP message cannot be formed
because the memory is full.
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
If the error occurs again, contact an electrician.
25
The charging controller was rejected
by the OCPP backend. The login
details are invalid or there is a
network error. A charging process is
not possible.
►
Contact an electrician or the provider of your
OCPP backend.
26
The connection to the control box was
disconnected.
►
Check the connection to the control box.
27
The connection to the satellite box
was disconnected.
►
Check the connection to the satellite box.
28
No secure OCPP connection
possible.
►
Contact an electrician or the provider of your
OCPP backend.
29
The internal memory is not
accessible.
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
If the error occurs again, contact an electrician.