Troubleshooting
105
Operating instructions – AC SMART
Error ID
Description
Recommended action
15
Communication between the internal
energy meter and the control board is
disrupted.
►
Contact an electrician.
►
Disconnect the EV charging box from the power
supply.
►
Check the RS485 connection between the
internal energy meter and the control board.
►
Connect the EV charging box to the power
supply.
►
If the error occurs again, contact Weidmüller
Service.
16
There is an error in the internal
current measurement.
►
Contact an electrician.
►
Disconnect the EV charging box from the power
supply.
►
Check the connection between the power board
and control board.
►
Connect the EV charging box to the power
supply.
►
If the error occurs again, contact Weidmüller
Service.
17
The WIFI/BLE module is defective.
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
If the error occurs again, contact an electrician.
18
WIFI error
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
Check the strength of the WLAN connection.
If necessary, use a repeater to increase the
strength of the WLAN connection.
►
If a connection is possible, then check the
password. The password may not contain a
comma.
►
If the error occurs again, contact an electrician.
19
BT error
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
If the error occurs again, contact an electrician.
20
Internal socket error
► Switch off the residual current protective device.
►
Switch the residual current protective device
back on after 10 seconds.
►
Wait until the LED status indicator is illuminated
green.
►
If the error occurs again, contact an electrician.