Wave Wireless Networking SPEEDLAN TM 6000, Operator'S Manual

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SPEEDLAN TM
3
PRODUCT LICENSE AGREEMENT
It is important for users of Wave Wireless hardware and software to take time to read this License Agreement associated with this software PRIOR TO ITS USE .
The Customer or Reseller has paid a License fee to Wave Wireless for use of this software on one bridge or bridge/router. This License does not extend to any
copyrights to the program nor does it license use of the program on more than one bridge or bridge/router nor to make copies of the program for distribution or resale.
A product registration card is included with the product manual. Please complete the card within 10 days of receipt of the software/hardware and return it to Wave
Wireless. Registration is required for warranty service, technical support and notification of product updates and revisions.
License Agreement: The Customer or Reseller is granted a non-exclusive License to use the licensed program on a single bridge or bridge/router subject to the terms
and conditions as set forth in this agreement. The Customer or Reseller may not copy, modify or transfer the reference manual or other documentation or any copy
thereof except as expressly provided in this agreement.
The Copyright and all intellectual/industrial rights of this program and associated material remain the property of Wave Wireless. THE CUSTOMER OR
RESELLER MAY NOT USE, COPY, SUBLICENSE, ASSIGN OR TRANSFER THE LICENSED MATERIALS OR ANY COPIES THEREOF IN
WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THIS LICENSE AGREEMENT
. The Customer or Reseller shall not reverse assemble
or reverse compile the Licensed product or any copy thereof in whole or in part.
RETURN POLICIES AND WARRANTIES
Initial One Year Warranty Term:
Each Wave Wireless product is warranted against defects in material and workmanship for a period of one year from date of shipment. During the warranty period Wave
Wireless will, at its option, repair or replace products that prove to be defective.
If equipment fails, the Customer or Reseller shall notify Wave Wireless and request a Return Material Authorization (RMA) number. For warranty service or repair,
this product must be returned to Wave Wireless.
All returns to Wave Wireless MUST have a valid RMA number written clearly on the outside of the box or
the shipment will be refused. The buyer shall pay all return shipping charges during the one- year warranty. All outbound shipments will be made via
ground shipment by Wave Wireless or via air courier with the customer’s account number with the exception of Extended/“Spare in the Air” Warranty
holders.
Extended Warranty Policies (Includes “Spare in the Air” )
At any time during the first year following an equipment purchase, an Extended Warranty Policy may be purchased for 10% of the original list price. Terms of the
Extended Warranty include “Spare in the Air” privileges to allow the use of parts or a spare unit temporarily.
“Spare in the Air” Loaner Unit or Parts Replacement Policies
For an additional 10% of list price, the customer may purchase a “Spare in the Air” policy. This policy gives the customer the right to a loaner replacement unit
shipped within 24 hours of acceptance of the RMA by Wave. All outbound shipments will be made via overnight air courier (during the first year).
“Spare in the Air” Policy Steps for Warranty or Extended Warranty Loaner Service:
1. Customer obtains RMA approval
2. Overnight shipment of spare unit or parts to customer within 24 hours of approved RMA. Customer swaps unit or part(s) with phone assistance, if required.
3. Customer returns part(s) to Wave Wireless. All returns to Wave Wireless MUST have a valid RMA number written clearly on the outside of the box or
the shipment will be refused .
4. After 14 days from the issuance of an RMA, an invoice for the list price of the unit or components will be issued for any equipment that has not been returned.
This will be credited upon the return of the defective or replacement part or unit to Wave Wireless.
Extended Warranty Pricing Schedule
1
st
year: 10% of published equipment list price
2
nd
year: 15% of published equipment list price
3
rd
year: 15% of published equipment list price
*If all three years are purchased simultaneously, the cost will be 10% per year or 30% of list.
Years 2 & 3 can be purchased during the initial year of coverage if the equipment was under extended warranty during the first year or if a physical on-site equipment
inspection is performed and equipment is evaluated in warrantable condition by Wave Wireless personnel at prevailing or site service call rates.
Onsite Services
Onsite services for troubleshooting and repair are billed at daily rate, plus expenses, unless otherwise agreed upon. Use of spectrum analyzers or other test equipment
may raise the daily rate.
Rental Unit Loaner
Customer may rent a unit at an agreed upon daily rate, plus shipping expenses, in lieu of purchasing a spare or “Spare in the Air” policy. Rental days are counted
from date shipped until the date the unit is received in return by Wave Wireless.
Refurbishing Fees
Any product returned that requires refurbishing, is damaged due to inadequate or improper packaging protection, or that has not been returned with original packing
materials may be subject to a refurbishing fee.
Bench Test and Repair Time
A unit is returned as defective and through bench testing is determined that the unit is not defective, Wave Wireless, at its discretion, may charge bench test time at
a rate of $85 U.S. per hour for testing and troubleshooting. Out of warranty repairs will be performed at a rate of $85 U.S. per hour plus parts. All shipping charges
will be the responsibility of the customer.