Water Depot Deluxe Series, Owner'S Manual

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28
TROUBLESHOOTING PROCEDURES 1
Problem Cause Solution
1. Timer does not display time of
day
a. Transformer Unplugged a. Reconnect transformer
b. No power at outlet b. Repair or use working outlet
c. Defective transformer c. Replace transformer
d. Defective PC board d. Replace PC board
2. Timer does not display correct
time of day
a. Outlet is on a switch a. Use unswitched outlet
b. Power outage b. Reset time of day
c. Defective PC board c. Replace PC board
3. No softening/filtering display when
water is flowing
a. Bypass valve in bypass position a. Put bypass in Service position
b. Meter cable disconnected b. Reconnect to PC board
c. Restricted/stalled meter turbine
c. Remove meter and check for
debris
d. Defective meter d. Replace meter
e. Defective PC board e. Replace PC board
4. Unit regenerates at wrong time of
day
a. Past power outage a. Reset time of day
b. Wrong time of day displayed b. Reset time of day
c. Time of regeneration is set
wrong
c. Reset time of regeneration
d.
Control set at “on 0”
d. Check with regen time option in
programming
e. Control set at on 0
e. Check with regen time option in
programming
5. ERROR followed by a code
number
ERROR code 1001
– Unable to
recognize start of regeneration
ERROR code 1002
– Motor ran too
long. Timed out trying to reach next
cycle position
If other codes appear contact factory
a. Valve has just been serviced
a. Pres NEXT and REGEN for 3
seconds or momentarily unplug
power source from PC board
b. Foreign material stuck in valve
b. Check piston and spacer stack
for obstruction
c. Excessive piston resistance
c. Replace piston(s) and space
stack assy
d. Piston not in home position
d. Press NEXT or REGEN of
momentarily unplug PC board
power
e. Motor gears not fully engaged.
Motor wires broken. Failed
motor. e. Check motor and wiring
f. Center drive gear reflector dirty
or damaged. Missing or broken
gear f. Replace or clean derive gear(s)
g. Drive bracket incorrectly aligned
on backplate
g. Reset drive bracket
h. PC board is damaged or
defective
h. Replace PC board
i. PC board incorrectly aligned on
drive bracket
i. Reset PC board onto drive
bracket