Symptom
Possible Reasons
Potential Solution
Dead in water/Will not Restart
Is time being allowed for the unit to reset?
At least 1 minute is needed between cycles to reset the power supply.
Turn power supply off and allow 30 seconds for cleaner to reset.
Is the outlet working?
Earth Leakage Circuit Breaker, RCD Device or breaker may have tripped
Check Earth Leakage Circuit Breaker, RCD Device or breaker and try a different outlet.
Is an extension cord being used?
Extension cord may be defective
Try running the cleaner without an extension cord.
cleaner not Moving
Is there anything caught in the drive motor/brush area?
Debris could prevent the drive motor(s) from moving.
Check for debris and remove if found.
Is the bottom lid/filter bag installed correctly?
The bottom lid may be dragging on the pool surface.
Make sure the filter bag/bottom lid is properly installed or test cleaner without bottom lid. (Red Clips)
Are the brushes spinning?
Drive motors may not be operational.
Check to see if the brushes are rotating during the cleaning cycle.
No Suction/Not Picking up Debris?
Is the filter bag clean?
Large amounts of debris will reduce cleaner suction. (filter bag full)
Thoroughly rinse the filter bag. Dirty pools may require the bag to be cleaned part way through cycle.
Is there debris caught in the impeller?
Debris around the impeller may reduce cleaner suction.
Check for debris and remove if found.
Is the bottom lid/filter bag installed correctly?
An improperly installed filter bag may inhibit cleaner efficiency.
Make sure the filter bag is correctly installed ("PUSH IN" label should be covered by tab on bottom lid).
Is there water coming through the top of the cleaner?
The pump may not be operational.
Check to see if there is water coming through the impeller during operation.
back and Forth in one Spot/Standing on end/Wheelies
Is the bottom lid/filter bag installed correctly?
The bottom lid may be dragging on the pool surface.
Make sure the filter bag/bottom lid is properly installed or test cleaner without bottom lid. (Red Clips)
Is there debris caught in wheels or brushes?
Debris may inhibit cleaner movement.
Check for debris and remove if found.
Is there enough cord in the pool?
The cleaner may not have enough cable for full pool coverage.
Make sure enough cable is in the pool to cover all areas.
Spinning in one Spot
Is there debris caught in the tracks, brushes or wheels?
Debris may inhibit cleaner movement.
Check for debris and remove if found.
Is the bottom lid/filter bag installed correctly?
The bottom lid may be dragging on the pool surface.
Make sure the filter bag/bottom lid is properly installed or test cleaner without bottom lid. (Red Clips)
Are both drive motors rotating (NC71)?
If one side of the drive motor isn't rotating then the unit will rotate in one area.
Check to see if the brushes are rotating during the cleaning cycle.
cleaner floating
Is there air caught in the filter bag?
Trapped air will cause the unit to float.
Hold the cleaner under water and rock back and forth before starting the cycle.
Is the filter bag clean?
Large amounts of debris will reduce cleaner suction.
Thoroughly rinse the filter bag. Dirty pools may require the bag to be cleaned part way through cycle.
Is there water coming through the top of the cleaner?
The pump may not be operational.
Check to see if there is water coming through the impeller during operation.
Power cord tangling
How much cable is in the pool?
Too much cable in the pool will increase chances for cable tangling.
Only allow enough cable in the pool for the cleaner to have full coverage.
Is the cable being unplugged after every cycle?
Tension will build in the cable during the cleaning cycle.
Make sure to unplug the cable from the power supply frequently to reduce risk of cable tangling.
How is the cord being stored?
If the cord is not looped properly then it will be more likely to tangle.
Make sure that the cord is looped using large loops, do not wrap around arm.
Are there objects in the pool?
Toys/floats/pool rope lines may cause the cable to tangle.
Remove any obstructions from the pool to prevent the cable from becoming entangled.
trapped on Steps
Is there air caught in the filter bag?
Trapped air will cause the unit to float.
Hold the cleaner under water and rock back and forth before starting the cycle.
Has the pool water level gone down?
Water levels may have changed and the unit may be taking in air.
Hold the cleaner on the steps (while off) and see if the top of the unit is above the water line.
How is the cord being stored?
If the cord is not looped properly then it will be more likely to tangle.
Make sure that the cord is looped using large loops, do not wrap around arm.
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Summary of Contents for Admiral
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