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Table 6 - Troubleshooting Procedures
Problem
Possible Cause
Solution
1. Capacity display stays
at 9999 even though
there is water usage.
a. Total system capacity was
calculated to be a value greater than
9999.
a. As the water usage continues, the
remaining capacity will drop below
9999 and then other values will be
shown.
2. Timer beeps when left
arrow button is
pressed.
a. Button is only active in the
programming mode.
a. Refer to the Programming the Control
section.
3. Timer does not
respond to REGEN
button.
a. Button is not active in the
programming mode.
a. Refer to the Regeneration section.
4. Timer does not display
time of day.
a. Transformer unplugged.
b. No electric power at outlet.
c. Defective transformer.
d. Defective circuit board.
a. Connect power.
b. Repair outlet or use working outlet.
c. Replace transformer.
d. Replace control.
5. Timer does not display
correct time of day.
a. Outlet operated by a switch.
b. Power outages.
a. Use outlet not controlled by switch.
b. Reset Time of Day.
6. No water flow display
when water is flowing
(colon does not blink).
a. Bypass valve in bypass position.
b. Meter probe disconnected or not
fully connected to meter housing.
c. Restricted meter turbine rotation
due to foreign material in meter !
d. Defective meter probe.
e. Defective circuit board.
a. Shift bypass valve into service
position.
b. Fully insert probe into meter housing.
c. Remove meter housing, free up turbine
and flush with clean water. Turbine
should spin freely. If not, refer to the
Water Meter Maintenance section.
d. Replace control.
e. Replace control.
7. Control display is
frozen at Regen Time
Remaining.
a. Back to back regenerations were
requested.
a. Refer to the Manual Regeneration
section.
8. Control regenerates at
the wrong time of day.
a. Power outages.
b. Time of day set incorrectly.
c. Time of regeneration set incorrectly.
a. Reset time of day to correct time of
day.
b. Reset time of day to correct time of
day.
c. Reset time of regeneration.
9. Timer stalled in
regeneration cycle.
a. Motor not operating.
b. Motor runs backwards.
c. No electric power at outlet.
d. Incorrect voltage or frequency (Hz).
e. Broken gear.
f.
Defective switch.
g. Air leak in brine connections
(pressure locked flapper).
h. Binding of camshaft.
i.
Water pressure greater than
125 psi during regeneration.
j.
Defective circuit board.
a. Replace control.
b. Replace control.
c. Repair outlet or use working outlet.
d. Replace timer and/or transformer with
one of correct voltage and frequency
(Hz).
e. Replace control.
f.
Replace control.
g. Check all junction points and make
appropriate corrections.
h. Remove foreign object obstruction
from valve discs or camshaft.
i.
Install pressure regulator to reduce
pressure.
j.
Replace control.
