Introduction
Remedy
If, within the duration of this warranty, a unit or component covered by
this warranty is returned to WatchGuard Video and proves to be defective
in material or workmanship, WatchGuard Video shall (at its option) repair
or replace any defective components or offer a full refund of the purchase
price. Replacement of a defective component(s) pursuant to this
warranty shall be warranted for the remainder of the warranty period
applicable to the system warranty period.
Shipping
During the first ninety (90) days of the initial warranty period,
WatchGuard Video will provide a prepaid shipping label to return any
defective unit for end users in the continental United States provided
serial numbers are submitted with the request. In such event, contact
WatchGuard’s Customer Service Department to request a return material
authorization (RMA) number. Failure to obtain and use a WatchGuard
Video prepaid shipping label in the first ninety days (90) on the return
shipment will result in the end user being responsible for shipping costs
to WatchGuard Video. After the first ninety (90) days, the end user will
be responsible for any shipping charges to WatchGuard Video.
WatchGuard Video will return ship the product to a customer within the
continental United States by prepaid ground shipping only. Any
expedited shipping costs are the responsibility of the end user.
Customers that are outside the continental United States will be
responsible for all transportation costs both to and from WatchGuard
Video’s factory for warranty service, including without limitation to any
export or import fees, duties, tariffs, or any other related fees that may
be incurred during transportation.
You may also obtain warranty service by contacting your local
WatchGuard Authorized Service Center (ASC) for shipping instructions.
A list of local ASCs may be obtained by contacting WatchGuard’s
Customer Service Department. Customers will be responsible for all
transportation costs to and from the local ASC for warranty service.
Extended warranty
Extended warranties may be purchased directly from WatchGuard Video.
Any and all extended warranties must be purchased prior to the
expiration of any previous warranty. Failure to purchase an extended
warranty prior to the expiration of the warranty period will require the
covered unit to be physically inspected at the facility of the manufacturer
and any repairs necessary to bring the unit back to full working order
must be performed prior to the issuance of any new warranty. The
customer will be responsible for the cost of the inspection (equal to 1
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WGD00091
Revision F
