26
6 PRODUCT GUARANTEE
Warmflow Solar vacuum tube collectors, accessories and controls are supplied with a 2 year
part guarantee against defects of material or manufacture, conditional upon:
a) the system being installed and commissioned by competent persons in accordance
with the manufacturer’s and all relevant legislation, regulations and codes of practice
in force at the time;
b) it being used solely for the purpose of heating water through a suitable proprietary
heat exchanger compliant with current (at the time of installation) EU standards;
c) it not being modified in any way, misused or subject to neglect;
d) it not being subjected to frost, excessive or negative pressure, transient voltages or
lightening strike;
e) the collector not being exposed to direct sunlight prior the commissioning and
installation of the solar circuit and controls;
f) only ‘Warmflow Solar Fluid’ being used to fill the system;
g) the product being registered with Warmflow within 30 days of installation and the
guarantee registration completed and returned to Warmflow along with evidence of
the date of purchase;
h) the system being serviced annually by competent persons in accordance with the
manufacturer’s instructions and all relevant regulations and codes of practice in force
at the time;
i) each service record being completed and proof of purchase and servicing being
retained and made available to Warmflow in respect of any claim.
This guarantee is not transferable and excludes:
a) any failure caused by freezing, corrosion or breakage due to mishandling and/or
mechanical damage;
b) labour costs associated with the replacement of the product or its components;
c) consequential losses however caused.
This guarantee does not confer any rights other than those expressly set out above. The
guarantee is offered as an extra benefit and does not affect your statutory rights as a
consumer.
FAILURE TO COMMISSION, REGISTER AND ANNUALLY SERVICE THIS PRODUCT
WILL INVALIDATE ALL GUARANTEES
In the event of a replacement component being required Warmflow will supply such part(s),
free of charge and freight paid, on the condition that the defective component is delivered,
freight paid, to Warmflow within 2 weeks of written notice being given to Warmflow of the
defect. Such replacement parts shall be covered under the terms of this guarantee to the
unexpired period of the aforementioned 2 year period.
An extended warranty of up to 20 years is available, details of which are available upon
request.
Summary of Contents for Solar SHP20
Page 2: ......
