CUSTOMER SUPPORT
+86-571-23290996
Model: Duplicator 10
If have any trouble using the Duplicator 10, please refer to the troubleshooting
guide below, or call customer support on
+86-571-23290996
You can also visit
https://www.wanhao3dprinter.com
for support videos and advanced tutorials
Model appears very ‘stringy’
• Ensure that the filament diameter is set to match your filament spool (1.75mm), then try
creating a new GCODE before printing again
• Check you are using the correct temperature for the filament used
Print stopped halfway
• Check that the GCODE file is complete and not corrupt
• Check the original model file
The motor does not stop at the end of axis
Check that the stop micro switches are aligned with the motor mount and registering.
The print head / bed does not move
Check the part can be moved by hand when stepper motor is disabled. Clear anything that is
blocking the path
My 3D printer won’t turn on
Check that you have correctly inserted the power cable into the rear of the Control Box, the power
cord is plugged into the mains outlet and that the Control Box power switch is on.
SD Card not shown / files not appearing
• Please ensure your SD Card is 32GB or less
• Please ensure your SD Card is formatted as FAT32
• Reseat the SD card and try again
Connectivity Problems
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