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 25 

  Pen Troubleshooting (For Both Windows and Macintosh)

Condition

The pen nib produces a click 

even when only very lightly 
coming in contact with the 
screen. 

The pen does not produce 

a  c l i c k  u n l e s s  e x c e s s i v e 
pressure is used.  

The pen nib produces a click 

prior to coming into contact 
with the screen.

The pen nib do not work. 

The pen cannot be double-

clicked using the pen nib. 

The pressure function cannot 

be used.

What to Do

Use the control panel to set the pen nib sensitivity to Firm setting. 

Use the control panel to set the pen nib sensitivity to Soft setting.

Use the control panel to set the pen nib sensitivity to Firm setting.
When the status lamp turns blue in response to the pen nib being moved 

to close proximity to the screen, either the pen or the tablet is probably 
defective. 

Please verify that the status lamp turns blue when the pen nib and side 

switch are pushed. If the lamp doesn’t change colours, this probably 
indicates that either the pen or the tablet is probably defective. 

If possible, quickly click in the same area. 
In the control panel, set the double-clicking interval to a longer setting and 

set the pen nib sensitivity to a lighter setting. 

Verify that the double-click speed setting is not too fast in the regular 

mouse control panel.  

Please refer to your software application and the store where you bought 

the application to verify whether it is pressure function-enabled. Some 
applications have special settings that must be established before the 
pressure function becomes operational. 

The tablet driver probably is not installed properly. Try re-installing it. 

Condition

When a replacement computer 

is purchased or new software 
is used, the tablet cannot be 
used. 

The tablet, which is connected 

t o   a   U S B   h u b ,   d o e s n ’ t 
respond. 

What to Do

Installing the newest version of tablet driver may resolve this problem. The 

newest tablet driver can be downloaded from the Wacom homepage. 

www.wacom-asia.com

Some USB hubs cannot recognize tablets. Connect the tablet directly to 

the computer’s USB port. 

 General Troubleshooting

 Troubleshooting for Windows

Condition

E v e n  w h e n  c o n n e c t e d  t o 

t h e  U S B  p o r t ,  t h e  p e n  i s 
inoperable.  

When Windows is in DOS 

full screen mode, moving the 
pointer with the pen becomes 
impossible.  

If the mouse is set for left-

handed use in the regular 
m o u s e  c o n t r o l  p a n e l ,  t h e 
ability to click with the pen nib 
is lost. 

What to Do

•Check the connection of the USB connector. If using a USB hub 

connection, try connecting directly to the computer’s USB port.

•When the product model type appears in the Unknown Device list, select 

it and click the Delete button, canceling all settings for it. Next, click the 
Renew button and, following the directions in the New Hardware dialog 
box, re-install the tablet driver. 

•If use of the USB port is advantageous, open the Control Panel folder and 

then the System folder. Then open, in order, the Hardware and Device 
Manager folders. Next, check and make sure that USB (Universal Serial 
Bus) Controller appears in the list that is displayed. If it isn’t present, it 
will be necessary to adjust your computer. Please consult your computer 
maker regarding this. 

When using a DOS mouse, the pen is inoperable. You must use another 

mouse. 

Restart Windows. 

DTF720AB(E).indb   25

09.1.15   0:35:26 PM

Summary of Contents for DTF-720AB

Page 1: ...tons 14 Using the OSD Menu 14 Basic operation 17 How to use the Tablet Buttons 17 Using the Control Panel 18 Displaying the Control Panel 18 Control Panel Basics 18 Synchronizing the Positions of the...

Page 2: ...ng of the back cover may lead to fire or electric shock When this product ceases to operate normally due to being dropped or a similar cause remove the power source cable from the electrical outlet Le...

Page 3: ...to the product or to your computer Do not use organic solvents to clean this product When cleaning the product never use such organic solvents as alcohol Such solvents may cause discoloration and det...

Page 4: ...product failure or a lack of quality Wacom will not bear any responsibility for damage caused by fire earthquake accidents caused by third persons intentional or accidental abuse by the customer or a...

Page 5: ...n orange light indicates that power is being supplied A blue light indicates that power and a video signal is being supplied P14 Component Functions Front Back Stand P6 Stand Adjustment Lever P6 Conne...

Page 6: ...may result in damage to internal parts of the product 1Make sure that both your computer and the product are turned off and that all cables are disconnected 2Place the display unit face down on a flat...

Page 7: ...let Analog RGB Cable User s Guide Pen Tether Accessory Check Tablet Driver CD ROM Application CD ROM Do no throw the box away it is useful for the storage and transport of the product Adapter Plug UK...

Page 8: ...ate to a value that exceeds the DTF 720AB refresh rate may result in loss of picture The color palette settings and corresponding number of colors displayed are as follows High Color 16 bit 65 536 col...

Page 9: ...To monitor or projector Analog RGB connector Analog RGB cable Power cable Power Adapter DC Power Input Terminal Outlet Computer Computer To analog RGB port USB cable To USB port 2 3 7 Please use the p...

Page 10: ...ay If the menu does not display double click on the INSTALL icon located on the CD 2The install menu will appear When you click on INSTALL TABLET the LICENSE AGREE MENT dialog will appear 3Click Accep...

Page 11: ...ettings in place administrator or administrator account should log in with the administrator user name to uninstall the drivers 1Click on the Windows Start button and open the Control Panel Double cli...

Page 12: ...uspend modes the power lamp may only light up orange The DTF 720AB Power Saving Function In order to ensure optimal display image quality this product utilizes the Auto Adjust function When the Auto A...

Page 13: ...ess the ENTER button and return to the Menu screen 6In the OSD Menu select the Phase icon 7Adjust the phase level so the adjusutment pattern shows clearly 8After completing these adjustments press the...

Page 14: ...fter activatng a selected option press the button to increase a selected item value and press the button to decrease it Menu button Opens or closes the OSD Menu ENTER Button Activates or deactivates t...

Page 15: ...lue and green independently Selecting DIRECT displays the received signal as it is without any adjustment Choose a setting to work with and press Enter to activate your selection You can change the us...

Page 16: ...o move the screen image left or right To automatically adjust use the Reset menu Pitch Select to reduce or eliminate vertical distortion lines To automatically adjust use the Reset menu Phase Select t...

Page 17: ...indow up 4 Scroll down button Scrolls the window down 5 Ctrl button Works like the Ctrl button on the keyboard 1 3 5 5 The tablet buttons increase your work efficiency by making navigating through doc...

Page 18: ...ee page 19 20 2 Tip Feel Customizes the amount of pressure needed to click or draw with the pen 3 Double Click Distance Adjusts the size of the double click area See page 19 4 Click Sound When checked...

Page 19: ...you can enter a keystroke or keystroke sequence to play back Keystroke combinations can include letters numbers function keys such as F3 and modifier keys such as SHIFT ALT or CTRL for Windows or SHIF...

Page 20: ...nctions on the Pop up Menu list To display the Pop up Menu set a tool button to the POP UP MENU function Whenever you press that button the Pop up Menu is displayed Select from available items in the...

Page 21: ...ng adjustments will appear 2Click in the middle of the cross mark in the upper left hand corner of the screen while sitting in your normal seating position with the pen nib and the cross mark will mov...

Page 22: ...is changed without displaying the control panel the display will not be able to be set up Important When more than one Interactive Pen Display is connected the control panel of the last display to re...

Page 23: ...t cloth with a water diluted detergent mixture wring thoroughly and wipe off If the protective covering for the LCD display becomes soiled wipe with a dry soft cloth If the stain is difficult to remov...

Page 24: ...ure appears wavey The picture flickers The picture is not clear The picture appears doubled or in triplicate The picture is out of position The picture size is incorrect The picture is dark Waves and...

Page 25: ...et driver probably is not installed properly Try re installing it Condition When a replacement computer is purchased or new software is used the tablet cannot be used The tablet which is connected t o...

Page 26: ...en size 17 inch Supported resolution 1280 1024 pixels 1024 768 pixels 800 x 600 pixels 640 480 pixels Pixel pitch 0 264 W 0 264 H mm Screen size 337 92 270 36mm Display colors 256 level 16 777 216 col...

Page 27: ...852 2573 9322 Fax 852 2573 9500 Email sales wacom com hk Regarding Limited Warranty in the Asia Pacific region excluding China and Hong Kong Wacom Co Ltd warrants the product to the original consumer...

Page 28: ...television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate...

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