29
The lighting does not turn off:
p
ossiBle
causes
r
ecoMMendations
and
solutions
The operating mode is set to ON.
Â
Set the operating mode to OFF using
your
On
.e
smartphone application.
The operating program is set to OFF, or
to TIMER whose timer is set to turn off
the lighting at the current time.
Â
Make sure that there is no electrical
connection problem on the terminal
board of the
On
.e
product.
If the problem persists, return the
product to your supplier.
6.4.Bluetooth®
I am unable to connect the On
.e
product to the On
.e
application:
p
ossiBle
causes
r
ecoMMendations
and
solutions
The smartphone application has reached
the maximum number of supported
devices (3 devices max)
Â
Delete a device from the application
(see 5.4) before adding a new one
(see 5.1.2).
Bluetooth® is not enabled on your
smartphone.
Â
Enable Bluetooth® connectivity on
your smartphone, usually accessible from
the notifications area.
There are too many Bluetooth® devices
around.
Â
Move away from other Bluetooth®
devices, or try again later
As soon as the area has fewer
Bluetooth® devices around, the
connection will be possible again.
The
On
.e
product is too far from the
smartphone.
Â
Get closer or move the box to a more
accessible area of the smartphone's area
of use. Depending on the weather (e.g.
humidity in the air), the radio range may
fluctuate slightly.
The
On
.e
is installed on a product that
emits interfering radio waves in the
Bluetooth® radio frequency.
Â
Move the boxes away from one
another.
Another smartphone is already
connected to the
On
.e
product
Â
Close the application on the connected
smartphone.
6.5.Preventive maintenance
• The tightening of the terminal board should be checked once a year to
ensure the safety of the electrical contacts.
• Never place chemicals (e.g. acid containers) under or near the devices.
Their presence creates oxidation over time. These oxidations may af-
fect the product life of the appliance as well as its operational safety.
• Make sure that the watertight door of the electrical box is always
closed. Only open it intermittently, during an intervention.
