![background image](http://html1.mh-extra.com/html/vtech/vh6212/vh6212_user-manual_1054343034.webp)
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Appendix
Troubleshooting
If you have difficulty with your product, please try the following
suggestions. For customer service, visit our website at
businessphones.vtech.com
or call
1 (800) 222–3111
.
In Canada, dial
1 (800) 267-7377.
I cannot find
complete
instructions
on the
usages of
headset with
computer.
Download the complete instructions on the
selected topics
under the product page of
VH6210
/
VH6211
/
VH6212
at
businessphones.vtech.com/support/downloads
.
For the VTech Control:
“
Software application -
Installation and Operation Guide
”
My headset
does not work
at all.
Make sure the headset and dongle are connected
properly, and batteries are installed and charged
correctly. For optimum daily performance, return the
headset to the headset base after use.
I cannot dial
out.
Make sure there is a dial tone before dialing. It is
normal if the headset takes a second or two to
synchronize with the telephone base before producing
a dial tone. Wait an extra second before dialing.
The battery
does not
charge in the
headset or
the headset
battery does
not accept
charge.
Make sure the headset is placed in the charger
correctly.
If the battery is completely depleted, charge the battery
for at least 30 minutes before use.
You may need to purchase a new battery.