VTech ErisTerminal VSP716A, Administrator And Provisioning Manual

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Troubleshooting 200
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VSP716A Administrator and Provisioning Manual
My computer can't connect to the network after plugging the Ethernet cable through
the PC port.

Make sure the VSP716A is connected to power. The PC port does not work when
the VSP716A does not have power source or during a power outage.

Make sure you plug the Ethernet cable connected to the router into the VSP716A
Ethernet port and the Ethernet cable connected to the computer into the VSP716A
PC port.
The network connection speed on my computer drops significantly after plugging
the Ethernet cable through the PC port.

The phone PC port is a 10/100 Mbps RJ-45 port. If you are using a Gigabit Ethernet
system, the connection speed drops to 100 Mbps after plugging the Ethernet cable
through the PC port.
The firmware upgrade or configuration update isn't working.

Before using the WebUI, ensure you have the latest version of your web browser
installed. Some menus and controls in older browsers may operate differently than
described in this manual.

Ensure you have specified the correct path to the firmware and configuration files
on the SERVICING > Firmware Upgrade > Auto Upgrade page and the
SERVICING > Provisioning
page.

If the phone is not downloading a MAC-specific configuration file, ensure the
filename is all upper case.
Provisioning: "Use DHCP Option" is enabled, but the VSP716A is not getting a
provisioning URL from the DHCP Server.

Ensure that DHCP is enabled in Network settings.