6 VOO PHONE & INTERNET SERVICES
PHONE SERVICE
If are subscribed to a Landline Phone offer of VOO,
you can connect your phone to your Wi-Fi modem
.
To do this, just connect you phone to connector
1
at the back of the modem (grey).
To subscribe to VOO’s Landline Phone offer
, please call VOO on 0800 800 25.
An operator will recommend the best phone plan for you and activate the service remotely.
Alternatively, you can connect your phone(s) to the phone wall sockets in your home instead of to the modem.
Call our Customer Services on 078 50 50 50 for more information.
INTERNET SERVICE
If you are only subscribed to VOO’s Landline Phone offer, this modem also enables you to access VOO’s Internet service.
7 RESOLVING THE MOST COMMON PROBLEMS
If you are having problems with your modem, do not hesitate to consult our on-line help website,
VOOassistance.be
,
or you can ask a question on our help Community on
forum.voo.be
.
1. YOU WANT TO CHECK THE BEHAVIOUR OF THE INDICATORS ON THE MODEM
Lit
Off Flashing
Power
DS
US
Online
STATUS
WHAT DO I DO?
Modem is not
switched on
Check the power and the ON/OFF button.
Call the
Technical Service on 078 50 50 50
if the modem is still
not switched on.
Modem
disconnected
Check the amplifier and cable TV cord; otherwise restart
the modem.
Call the Technical Service on 078 50 50 50
if the problems persists.
Modem
disconnected
Check the amplifier and cable TV cord; otherwise restart
the modem.
Call the Technical Service on 078 50 50 50
if the problems persists.
Modem
disconnected
Check the amplifier and cable TV cord; otherwise restart
the modem.
Call the Technical Service on 078 50 50 50
if the problems persists.
Modem
connected
The modem is connected and works.
Network
problems
Call the Technical Service on 078 50 50 50
if you notice
a problem.
Network
problems
Call the Technical Service on 078 50 50 50
if you notice
a problem.
Modem update Please wait until the update has finished.
Restarting the modem takes several minutes; the sequence of the status indicators is as follows:
STEP
Power
DS
US
Online
1
st
step
2
nd
step
3
rd
step
4
th
step
20
