Vollrath MGD18, Operator'S Manual

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©
2019 The Vollrath Company L.L.C. Part No. 350844-1 ml 6/3/19
www.vollrath.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
Technical Services
techservicereps@vollrathco.com
Toasters: 1-800-309-2250
All Other Products: 800.628.0832
SERVICE AND REPAIR
When under warranty, repair is available for this product. To begin the process:
1. Contact Vollrath Technical Services at 1-800-309-2250. Please be ready with the item number, model number and serial number. You can find this
information on the nameplate located on the side or back of the equipment. Also please provide a proof of purchase indicating the date the
equipment was purchased.
2. A technical services representative will help you troubleshoot the problem over the phone.
3. If the representative determines the issue requires professional service, he or she will help you locate an authorized service center.
4. Contact the authorized service center to make arrangements for the repair. Vollrath will cover the cost to repair and/or replace defective parts
within the equipment warranty period.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs from the date of the end user’s original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will
not be covered under warranty.
The warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written
warranty to purchasers for such uses.
Warrantied Parts: The warranty period is 2 years parts, 1 year labor.
Heater Tubes: The warranty period is 1 year, including labor. Heater tube glass damage is not covered by this warranty.
For complete warranty information, product registration and new product announcements, visit www.vollrath.com.