Issue 2 - May 2004
27
Vodavi
When
TalkPath™
forwards a call to an extension
the transfer can be:
•
Immediate Forward
- Forwards the call
immediately to the mailbox without trying
to reach the extension.
•
Unsupervised (Blind)
- The call transfers
immediately to the extension. In the event
the call is not answered, the system does
not forward the call or monitor the
transfer.
•
Supervised
- If the call is not answered, it
is forwarded and the voice system
monitors the transfer.
– Call Screening - When call screening
is set, the system identifies callers
before connecting them. The Voice
system prompt is similar to the
following: "You have a call from caller
name. Press [1] to accept and [2] to
have the system take a message."
– Call Holding - Allows the mailbox
owner to put a call on hold.
– Call Screening and Call Holding - A
mailbox owner can set both of these
options. When the call is screened
there is an additional smart prompt to
allow the owner to put a call on hold.
