Vodavi TALK PATH User Manual Download

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Issue 2 - May 2004

Vodavi

INDEX

Automated Attendant:

Call Transfer Options

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System Access

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Voice Note Pad

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Delete Lists

.................................................

Getting Started

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Greeting

........................................................

Guest Instructions

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Guest Mailbox

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Guest Messages, Leaving

............................

Introduction

...................................................

Mailbox State

..............................................

Notification

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Notification Type

..........................................

Password

......................................................

Personal Distribution List:

Adding and Deleting Entries

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Summary of Contents for TALK PATH

Page 1: ...U s e r G u i d e Issue 2 May 2004 CD P N 250 14 TALK PATHTM...

Page 2: ...ions Systems Inc Any unauthorized reproductions use or disclo sure of this material or any part thereof is strictly prohibited and is a violation of the Copyright Laws of the United States 17 U S C Se...

Page 3: ...a personal greeting Verify the date and time a message was sent Screen incoming calls Activate voice menus when you are away from your desk Be notified of an important message anytime anyplace Allow a...

Page 4: ...ons The features can be accessed by pressing 0 9 or from the dialpad of any push button telephone Menus are connected in what we call a tree structure where general topics are broken into more specifi...

Page 5: ...familiar with the system However experienced users may not need to listen to the menu selections at all The Type Ahead feature overrides the voice prompts and allows you to enter a string of keys that...

Page 6: ...6 0 Callback Sender Listen to Messages Send a Message AFTER LISTENING 1 Replay 2 Save 3 Delete Confirm 4 Forward 5 Reply 8 Date Time Record Message when finished press any key 1 Message OK 2 Hear 3 C...

Page 7: ...2 Password 3 Name 4 Delete Sent Msg 8 Other 1 Notification Settings 2 Mailbox State 3 Distribution List 4 Guest Mailbox 1 Internal Future 2 Busy 3 Time Sensitive 1 Standard 2 Temporary 8 Other Extend...

Page 8: ...ess your mailbox The system respond with the prompt Please enter your password 5 If you are connected to a Vodavi phone system press the voice mail button or dial the Voice Mail pilot number The first...

Page 9: ...ays a message about the number of new messages and then the number of saved messages For example You have two new messages and three saved messages After the message number prompt the menu provides th...

Page 10: ...sent to mailbox XXXX Once a name has been recorded you can press Password Change your password to keep messages confidential and prevent unauthorized use of your mailbox The password can be changed a...

Page 11: ...ust slightly faster than normal As a mailbox owner there are several greeting types that you can record Standard Greeting that plays any time that you are away from the phone or your phone is busy Tem...

Page 12: ...er on the phone or out of the office After the tone please leave your name number and a detailed message I will return your call as soon as possible When you have finished your message press any key f...

Page 13: ...e record your message then press any key to finish recording or stay on the line and an operator will be with you momentarily For Personal Options To edit any greeting type To edit the standard greeti...

Page 14: ...es are retrieved new messages are played back before previously saved messages and they are played in the order they were received The oldest message is played first The following diagram shows the fe...

Page 15: ...to be sure Forward Allows you to pass the message along to another mailbox owner To use this feature you must know the mailbox number of the person to forward the message to You may then forward the m...

Page 16: ...sage was sent The system automatically attaches this information to each message Sending a Message 1 Enter your mailbox number password 2 Press 2 to send a message 3 Record your message after the tone...

Page 17: ...der option allows you to respond to a mailbox message TalkPath will automatically send a reply to the person who sent the message 1 Enter your mailbox number password 2 Press 1 to retrieve messages 3...

Page 18: ...called party s personal greeting and then prompting the caller to leave a message Several other feature selections allow the call to be handled differently 1 Enter your mailbox number password 2 Pres...

Page 19: ...d to a mailbox transfers the call to another mailbox instead of this one For example in the evening a sales department might want messages left in a generic mailbox with common password access Forward...

Page 20: ...of notification Notification type can either be Immediate The system dials you as soon as the message is left Timed The system waits until a set time before notifying you The following selections are...

Page 21: ...en the system tries to reach you it redials periodically until you receive the message Send Message To Distribution List Send Message To Distribution List allows the user to create a message and send...

Page 22: ...s to re enter destination Personal Distribution List If the Vodavi TalkPath system administrator has allowed it you can create personal distribution lists and send messages to them 1 Enter your mailbo...

Page 23: ...list number 0 9 7 Press 2 to add a mailbox number Press 3 to delete a mailbox number 8 Enter mailbox number followed by 9 Repeat steps 7 8 until all entries are complete 10 Enter when finished Delete...

Page 24: ...t they can reply to messages Each guest mailbox can contain up to ten 10 messages Use the diagram to create a guest mailbox 1 Enter your mailbox number password 2 Press 8 for Personal Options 3 Press...

Page 25: ...For example To see if I left you a message enter your guest mailbox number followed by the pound sign Use the following instructions to leave messages for guest mailboxes 1 Enter your mailbox number...

Page 26: ...ll into the TalkPath system 2 Access the mailbox of the user who has you as a guest 3 While listening to the mailbox greeting press 4 for guest mailbox 4 Listen to the Guest Greeting recorded by the m...

Page 27: ...get to Auto Attendant functions 2 Automated Attendant also provides another useful function that allows users to set up a Voice Notepad The following shows the menu structure for the Automated Attenda...

Page 28: ...box user you can change the method of transfer 1 Dial the internal extension or outside phone number 2 Enter your mailbox number 3 Press 4 Enter your password 5 Press 6 at the mailbox owner prompt Cal...

Page 29: ...ed If the call is not answered it is forwarded and the voice system monitors the transfer Call Screening When call screening is set the system identifies callers before connecting them The Voice syste...

Page 30: ...groups might be Home Phone Numbers Today s Schedule Grocery List Business Numbers ID A subset of information in the group IDs could be short numbers for different businesses or the first three initia...

Page 31: ...Notepad Group numbers and then prompts for a number To select an Information Group 1 Access the Voice Notepad System plays existing group names 2 Select a Group Number 1 8 3 If Group Number selected...

Page 32: ...description 1 Press 1 2 Record a new Information Group description The system goes back through this menu again To delete an Information Group 1 Press 3 2 To confirm delete press The entries or IDs in...

Page 33: ...ccess 26 Voice Note Pad 28 D Delete Lists 21 G Getting Started 3 Greeting 9 Guest Instructions 24 Guest Mailbox 22 Guest Messages Leaving 23 I Introduction 1 M Mailbox State 16 N Notification 18 Notif...

Page 34: ...May 2004 R Record Name 8 Reply to Sender 15 Retrieving Messages 12 S Send Message to Distribution List 19 Sending a Message 14 Special Keys 3 System Access 6 T To record a new Standard Greeting 11 V...

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