Agent Login
5
Calls In Queue
From an idle display key telephone:
1.
Dial [567], or press the QUEUE Flexible button (if pre-
programmed). ON/OFF button LED lights steady.
2.
Dial a three-digit ACD group number (550-565).
Your display will tell you how many calls are in queue
for that group. (Dynamic update of display occurs as
queue condition changes.)
Figure 4: ACD Calls in Queue Display
3.
Replace handset or press ON/OFF button to terminate.
Overflow Station–Available/Unavailable Mode
If you are an ACD Overflow station, you may place your
station in the Available mode to receive ACD calls, or the
Unavailable mode to block ACD calls from ringing your
station.
To receive ACD calls (Available mode):
Dial the Available/Unavailable code [578], or press the
AVAIL/UNAVAIL Flexible button (if pre-programmed).
To block ACD calls (Unavailable mode):
Dial the Available/Unavailable code [578], or press the
AVAIL/UNAVAIL Flexible button (if pre-programmed).
AC D 5X X 0 0 C A L L S I N Q U E U E
M M / D D / Y Y
H H : M M a m
This feature cannot be used with a call-in-progress
and the station will be considered busy for incoming
calls. The indicator will only display calls in queue
for the Primary group.
