6
ACD Supervisor Features
ACD Supervisor Features
Group Member Status
This feature provides a means for an ACD supervisor/Agent
to view the status of the 16 ACD groups in the system. This
display will tell the supervisor which stations are logged
into the group, if the station logged in is available/
unavailable, out of service, in DND, or busy on a call. The
display could be used to determine why there are so many
queued calls in a specific group.
(N) = Not equipped
(D) = Do Not Disturb
(O) = Out of Service
(U) = Unavailable
(B) = Busy on a call
(A) = Available
Figure 5: ACD Group Member Display
Any station (Supervisor/Agent) logged into the ACD group
can bring up the Group Member display by:
1.
Dial the Group Member Status code, [573], or press the
STATUS Flexible button (if pre-programmed).
A Flexible button must be programmed to use some of
the following features. Refer to
Programming Flexible
Buttons
.
AC D 5 X X 1 1 0 A 1 1 1A 1 1 2 A
1 1 3 O 1 1 4 U 1 15 D 1 16 B 1 1 7 N
