4
Agent Login
To block ACD calls (Unavailable mode):
Dial [566], or press AVAIL/UNAVAIL Flexible button (if
pre-programmed).
Figure 3: ACD Unavailable Display
.
Call Qualification
This feature allows an ACD agent to enter codes on ACD
type calls that identifies the call. 12 digits can be entered,
however, only up to four digits can be entered for the ACD
SMDR reporting function.
While on a call:
1.
Press the CALL QUALIFY Flexible button (if pre-
programmed).
2.
Then enter the four-digit qualify code.
3.
Enter a [
✳
] to complete the sequence.
A short burst confirmation tone will be heard through
the keyset speaker, if programmed.
U N AVA I L A B L E AC D
*125*
M M/ D D / Y Y
H H : M M a m
Activating this feature makes you UNAVAILABLE to
both Primary and Secondary ACD Groups.
