Agent Login
3
Secondary Agents
The Secondary Agent Assignment feature allows the
stations serving as secondary agents to be entered into the
ACD group. Agents can login to both a primary and
secondary group. A secondary agent’s ACD calls from their
primary group are always presented ahead of any ACD calls
in their secondary group.
1.
Press the SECONDARY AGENT flexible button (if pre-
programmed). The display shows:
Figure 2: Secondary Agent Setup Display
-or-
Dial [582] + [UUU]. (
UUU = 550-565
)
2.
Enter 4-digit ID. Confirmation is heard and the display
updates with new secondary agent number listed.
To logout:
Dial [581].
Available/Unavailable Mode
If you are an ACD Agent, you may place your station in the
Available mode to receive ACD calls, or the Unavailable
mode to block ACD type of calls from ringing your station.
To receive ACD calls (Available mode):
Dial [566], or press the AVAIL/UNAVAIL Flexible button
(if pre-programmed). You may now receive calls.
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