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TECHNICAL SUPPORT
For technical support issues please visit our website at
www.vivitar.com
. You can find
manuals, software and FAQ’s at the website. Can’t find what you are looking for? E-
mail us at
www.vivitar.com
and one of our technical support team members will
answer your questions. For phone support in the US please call 1-877-397-8200, in
the UK call 0800 917 4831. If you would like to call from anywhere else, please visit
www.vivitar.com
for your local toll free number.
TROUBLESHOOTING
Q: I have taken photos and selected the “Get Images” button. I get a message that
the images were successfully transferred but the photos do not appear on my
computer. What do I do?
First ensure that you have in fact taken photos. Press the Shutter button to take some
sample photos and then try downloading them again.
With test photos, if the camera's power is off before you upload them to the
computer, the photos are not stored in the camera’s memory. These photos should
be uploaded quickly before the camera's power is off. If the photos are saved to the
SD memory card, then all the photos should appear.
Q: How do I make sure I don't lose important pictures?
This camera requires an SD card for normal use. If the camera's power is off, nothing
will happen to the images stored on the SD memory card. We recommend always
downloading your photos to your computer as soon as possible to prevent
unintentional data loss.
Q: I deleted images using the Vivitar Experience Image Manager. The images were
also deleted from my computer. How do I recover images that I accidently deleted?
All images deleted using the Vivitar Experience Image Manager are sent to your
computer’s Recycle or Trash Bin and can be retrieved from there.
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