English
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IMPORTANT DOCUMENT! PLEASE STORE FOR 3 YEARS WITH PROOF OF PURCHASE
7. Warranty
Thank you for your purchase of one of our products. We hope you will enjoy using
our high-quality product. Our strict production control ensures the high quality
of our appliances. However, in the event that you wish to submit a qualified
claim, we grant a
3 years
warranty as of the date of purchase, subject to the following conditions:
This warranty does not affect your statutory warranty claims as consumer toward
the seller of the appliance. These rights are not affected by our manufacturer‘s
warranty. The warranty granted by us is valid only for domestic use of the
appliance and is limited to the area of the Federal Republic of Germany.
The warranty term is 3 years as of the date of purchase.
It is within
VIVESS
discretion to fulfil the warranty by repair or replacement
of the appliance or defect component. Other claims are excluded. In case of
questions regarding
VIVESS
products you no longer need to take the time to go
to the seller but may call our service hotline or service centre directly. A team of
highly qualified product consultants and technicians is available
Mon. - Fri. from 08:00 a.m. to 8:00 p.m and Sat. from 09:00 a.m. to 5:00 p.m.
ATTENTION: Mailings that are not pre-paid will not be accepted!
Our service partner requires proof of purchase, either as original receipt or cash
receipt printed by the seller to perform warranty repairs. The serial number on
the appliance must also be readable. We are unable to perform warranty services
free of charge without proof of purchase. We recommend keeping the original
packaging in order to ensure safe transport of the appliance in case of a warranty
claim.
Telephone 01805 - 117 118
Mo. - Fr. 08:00 - 20:00 Sa. 09:00 - 17:00
€ 0.14/min. from German landline;
max. € 0.42/ min. from German mobile
networks
tcs technical customer
solutions GmbH & Co. KG
Hansestraße 2
18182 Rostock/Bentwisch
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