28492 CONSTELLATION ROAD VALENCIA, CA 91355
WWW.VITEKCCTV.COM
VITEK LIMITED PRODUCT
VITEK products carry a three (3) year limited warranty. Digital recording and storage products are
also warranted for 3 years except for the hard drives which carry their own independent factory
warranty from the hard drive manufacturer. VITEK warrants to the purchaser that products manu-
factured by VITEK are free of any rightful claim of infringement or the like, and when used in the
manner intended, will be free of defects in materials and workmanship for a period of three (3)
years, or as otherwise stated above, from the date of purchase by the end user. This warranty is
non-transferable and extends only to the original buyer or end user customer of a Vitek Authorized
Reseller.
This warranty shall not apply to repairs or replacements necessitated by any cause beyond the
control of VITEK, including but not limited to, acts of nature, improper installation, excess mois-
ture, misuse, lack of proper maintenance, accident, voltage fluctuations, or any unauthorized tam-
pering, repairs or modifications. This warranty becomes VOID in the event of alteration, deface-
ment, or removal of serial numbers.
Within the first 6 months of purchase, VITEK will replace or credit any defective product at the
request of the customer (subject to availability) with a new product that equals or exceeds the
performance of the original product purchased.
Within the first 6 months of purchase, at its sole discretion, VITEK may issue an advance replace-
ment for a defective product; however, all related costs including, but not limited to shipping and/
or delivery charges will be the responsibility of the customer. If upon return inspection a product
is determined to be in good working order or shows evidence of misuse, the customer will be re-
sponsible for full payment of the original product purchased as well as the replacement product.
Beyond the first 6 month period for the remainder of the warranty, VITEK’S responsibility shall be
limited to repairing the defective product, including all necessary parts and related labor costs. At
its sole discretion, VITEK may choose to either exchange a defective product or issue a merchan-
dise credit towards future product purchases. Any replacement parts furnished in connection
with this warranty shall be warranted for a period not to exceed the remaining balance of the
original equipment warranty.
A Return Authorization number or “RA” number must be obtained prior to the return of any item
for repair, replacement, or credit. VITEK requires that this “RA” number be clearly printed on the
outside of the shipping carton to avoid refusal of said shipment. The Return Authorization number
expires after 30 days. Products returned after the 30 day period will be subject to refusal. Ship-
ping charges, if any, must be prepaid. A copy of the bill of sale (or invoice of purchase), together
with a complete written explanation of the problem must accompany all returns.
Vitek makes no warranty or guarantee whatsoever with respect to products sold or purchased
through unauthorized sales channels. Warranty support is available only if product is purchased
through a Vitek Authorized Reseller.
Version 2.0
July 2018
