
SECTION 5: TROUBLESHOOTING GUIDE
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EPI800 Manual.doc
EPI 800 MANUAL
2001 Vision Microsystems Inc.
WHAT TO DO NEXT
Your warranty registration needs to be completed and on file
with VMS. This is located in your manual.
If the testing indicates that a component may have failed, the
component(s) need to be sent in for evaluation under the terms of the
warranty.
Two options are available:
1. Send the part to VMS and we will repair or replace it under the
terms and conditions of the warranty agreement. Typically it will
only take one to two working days to analyze the suspect
components. This is what we recommend to prevent any
unnecessary expense to the customer.
2. The customer may request a component be sent out. The
customer will be charged at the current list price for the
component. He then has 30 days to return his old component for
evaluation.
IMPORTANT: If the suspect component is
determined to be serviceable, then the customer will not
receive any credit for it. The serviceable component will be
returned to the customer at their expense.