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Vigilant Inc. | 85 Industrial Park Drive | Dover, NH 03820 | (888) 812-4427 | vigilantinc.com
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Guarantee
Vigilant's 30-Day Unconditional Product Guarantee
Vigilant’s philosophy has always been to manufacture the highest quality crafted products. We believe that our
products achieve a level of satisfaction for our customers that no other product can. Of course we want you,
our customer, to be the final judge of this. For your protection, we have a 100% unconditional guarantee on
our standard products.*
If for any reason you are not satisfied with your Vigilant purchase within the first 30 days of receiving it, return
it to Vigilant in original condition and original packaging and be issued a full refund, less inbound and outbound
freight. If you prefer, you may request a replacement product instead of a refund. We don’t want you to have a
Vigilant product that you are not proud to own.
*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or
racking manufactured with custom woods and/or finishes; pre-hung entry doors; or custom-designed compo-
nents or cabinets.
Warranty
Vigilant Limited Two-Year Electronics Warranty
Upon registering your product with Vigilant, your Vigilant electronics are covered under our limited two-year
warranty. All Vigilant electronic products are guaranteed to be free from defects in materials and/or
workmanship for up to two years from date of purchase. Vigilant, at its sole discretion, may repair or replace
defective components or products within this two-year period.
Any and all component(s) determined to be defective by Vigilant, must be returned at the owner’s expense to
Vigilant along with a copy of the original sales receipt.
Conditions to Vigilant’s Limited Two-Year Electronic Warranty
Vigilant will not be held responsible for damage incurred during a product’s return as a result of improper
packaging. It is strongly suggested that all original packaging material from Vigilant be retained for returns.
Vigilant will not be held responsible for any damage to property that results from the failure of a Vigilant product
or product component if not packaged and returned properly.
Vigilant’s warranty does not pertain to any customer-applied finishes, or any damage caused by neglect, abuse,
misuse, improper operation, or unforeseen circumstances.
Vigilant’s warranty is considered null and void if the online warranty registration is not completed within 60
days of receipt of your product.
Vigilant’s warranty is non-transferable, and is valid for the original owner only.
Vigilant is a reseller for many fine products within the industry. Products that are resold by Vigilant carry the
original manufacturer’s warranty.
Vigilant Limited Lifetime Wood Products Warranty
Upon registering your warranty with Vigilant, your Vigilant wood products are covered under our limited lifetime
warranty.
