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Vigilant Inc. | 85 Industrial Park Drive | Dover, NH 03820 | (888) 812-4427 | vigilantinc.com
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Troubleshooting
Wall Humidor not powering on:
1. Check the power to your power outlet. Plug a light that you know operates properly into the outlet. If the
outlet works properly, move to the next step.
2. Check your fuse or breaker box for the circuit controlling the outlet. If the circuit is breached, the fuse or
breaker may have to be exchanged for higher amperage. The Wall Humidor requires .6 amps at peak operating
levels.
Trouble with humidity level:
1. Unit is still brand new and will need to run longer to season interior cabinet.
2. Reservoir is empty. If red LED indicator lit up, remove the reservoir and check the water level in the reservoir.
Fill immediately.
3. Make sure fans and airflow intakes on each side of the reservoir are clear of any obstructions that can
impede air circulation.
4.Make sure humidity wicks are vertically positioned at least one inch above the reservoir opening.
NOTE:
Replacement humidification wicks are available directly through Vigilant Inc.
Cigars are too moist or too dry:
Your humidity set point is too high or too low. Remember that the Relative Humidity is +/- 2% for Guardian
System and +/- 5% for the Sentry Systems from the number you set on the display for your average humidity
level, adjust accordingly.
Cigars in bottom are too dry:
Make sure the humidity fan is clear of any obstructions that can impede air circulation.
Check your set point adjustment on the controller on the bottom of the unit.
Humidity fan does not work:
Check the humidity set point. If set point is below the humidity level of cabinet interior, the fan will not run.
If the above troubleshooting recommendations do not correct the issue please call Vigilant at 1-888-812-4427
and our team of experts would be happy to assist you.
