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4.19: ViewCare Extended Warranty Language
Release Date: Oct. 13, 208
ViewSonic ViewCare Service Options
Program Coverage for the U.S.A. and Canada
ViewCare Program Agreement
ViewCare service options are offered for purchase on eligible products to all ViewSonic Corporation customers within
the United States and Canada, pursuant to the terms of this agreement. Throughout this agreement, “ViewSonic”
refers to ViewSonic Corporation, with corporate offices at 381 Brea Canyon Road, Walnut, California 91789. You may
contact us via telephone at (800) 688-6688. The term “y
ou,” “your
and/or
Customer
refers to the individual registered
for ViewCare service,
Extended Warranty Service or Express Exchange
®
Service or any combination thereof (A
ll of
the foregoing programs are henceforth individually or collectively referred to as “ViewCare Program”).
The ViewCare Program is comprised of three service options, the terms of which are set forth and explained in greater
detail below. The first option is ViewSonic’s Extended Warranty Service which extends the lifetime of the Standard
Limited Warranty. The second option is ViewSonic’s Express Exchange
®
Service which, in the event ViewSonic
determines your product is defective under the applicable warranty, allows you to receive a refurbished replacement
within two (2) business days instead of having to wait for repairs or replacement. (Certain restrictions apply. Please
see Express Exchange
®
Service for more details.) The third option is a combination of both EE & EW. ViewCare
Program options are subject to the terms and conditions which are set forth below under their respective headings.
Subject to product eligibility, ViewCare Programs may be combined, and more than one ViewCare Program option
may be purchased for each product. The ViewCare Program is only available for the original purchaser of a new
ViewSonic product in the United States or Canada, and is not available for used, second-hand or refurbished products.
1. Extended Warranty Service
is an additional period of time and/or extension to ViewSonic's Standard
Limited Warranty that may be provided with each ViewSonic product. Not all ViewSonic products are eligible for
Extended Warranty Service. Please see the Service Options and Availability chart to determine whether your product
is eligible for this service. If you have purchased the Extended Warranty Service, and it is determined by ViewSonic
Customer Support that your original product requires replacement, the remaining balance of time under the Extended
Warranty Service will also cover the replacement product(s), provided that the replacement is furnished by ViewSonic.
The warranty period, including any extended warranty period thereof, is calculated from the date of your original
product purchase. Please note that neither ViewSonic’s Standard Limited Warranty, nor any Extended Warranty
Service is automatically extended from the date of replacement. The date of expiration shown on your
Enrollment
Confirmation Letter
will remain the same.
2. Express Exchange
®
Service
is offered to all ViewSonic customers within the United States and
Canada for purchase on eligible products pursuant to the terms set forth herein, and in conjunction with a valid
warranty. In the event your product manifests a covered defect during the term of the Standard Limited Warranty,
ViewSonic will replace the defective product instead of you having to wait for diagnostics and repairs. Please see the
Service Options and Availability chart to determine whether your product is eligible for this service. Express
Exchange
®
Service provides you with a comparable refurbished unit, usually shipped within two (2) business days of
the your phone call, provided that the call is received by 12:00 p.m., Pacific Time (Saturdays, Sundays and major U.S.
and Canadian Holidays are excluded from the 48 hour Service guarantee). Delivery in certain areas may be delayed
due to the shipper’s practices and/or customs clearance. Delays beyond ViewSonic’s control, including but not limited
to shipper’s practices, natural disasters, and customs clearance delays, are excluded from the Express Exchange
®
Service guarantee. The refurbished replacement unit will be covered for the balance of time remaining on your
Standard Limited Warranty (calculated from the date of original product purchase unless otherwise specified by
ViewSonic).
