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Type of fault and measures

Reception quality indicator "2"

Flashes or illuminates red.

Reception quality is inadequate (see page 11)

Use a mobile phone to check the reception quality of the mobile network
where the aerial is installed.

Adjust the aerial.

Select a different site for the Vitocom 100 and the aerial; inform your heating
contractor if necessary.

Mobile network connection status indicator "3"

Flashes yellow slowly.

Connection to the mobile network cannot be established.

Use a mobile phone to check the reception quality of the mobile network
where the aerial is installed.

Adjust the aerial.

Select a different site for the Vitocom 100.

Replace the SIM card if necessary (see page 17).

Illuminates yellow.

Wireless connection not available

Disconnect plug-in power supply unit and reconnect again after approx.
15 s. Connection attempt will then be repeated.

To reinstate the delivered condition of the Vitocom 100; see page 16.

Operating status indicator "4"

Flashes green for longer than
5 min after being switched on

Fault when initialising the Vitocom 100

Disconnect plug-in power supply unit and reconnect again after approx.
15 s.

If necessary, replace the Vitocom 100.

Flashes red quickly

Internal Vitocom 100 fault

Disconnect plug-in power supply unit and reconnect again after approx.
15 s.

If necessary, replace the Vitocom 100.

Flashes red slowly

Digital input DI1 fault
The fault is sent to the stored message destinations.

Illuminates green

During PIN entry
Terminate PIN entry.

SIM card faults
Reception quality
indicator "2"

Indicator for mo-
bile network con-
nection status "3"

Operating status
indicator "4"

Type of fault and measures

Flashes red

OFF

Flashes red quickly

SIM card missing or faulty
or

Inadequate reception quality.

Insert SIM card (see page 17)
or

Adjust the aerial.

Flashes yellow

Flashes yellow

Flashes red quickly

PIN required
Enter PIN (see page 19).

Illuminates red

OFF

Flashes red quickly

PUK required
Enter PUK (see page  19).

What to do if...

Faults with LED indication

5782 277 GB

Summary of Contents for Vitocom 100

Page 1: ...Operating instructions for the system user VIESMANN Remote monitoring and remote control of heating systems Vitocom 100 type GSM2 VITOCOM 100 5782 277 GB 2 2015 Please keep safe...

Page 2: ...ter Work on electrical equipment must only be carried out by a qualified electrician Work on the appliance All settings and work on the appliance must be car ried out as specified in these operating i...

Page 3: ...materials in the installa tion room or in direct proximity to the heating system Please note Incorrect ambient conditions can lead to heating system damage and can put safe operation at risk Ensure a...

Page 4: ...access code 15 Deleting previous entries 16 Reinstating the delivered condition 16 7 Commissioning the Vitocom Replacing the SIM card 17 Removing the cover 17 Inserting the SIM card 17 Closing the co...

Page 5: ...5 12 Appendix Terminology 28 13 Keyword index 30 Index Index cont 5782 277 GB...

Page 6: ...connecting the Vitocom 100 to the power supply via a UPS on site Note The heating system and the functionality of the mes sage paths must be checked at regular intervals To further improve the operat...

Page 7: ...waste Intended use The device is intended exclusively for remote control ling systems with Viessmann heat sources and for remote monitoring systems with Viessmann heat sour ces and third party system...

Page 8: ...e phones may be message destinations Important information regarding system limitations The function range of the Vitocom 100 has only been tested with the SIM cards specified on page 8 at the time of...

Page 9: ...ered The power supply has been connected Reception quality indicator 2 illuminates or flashes according to the reception quality see page 11 The following LED indicators illuminate green mobile networ...

Page 10: ...see page 8 Display and operating elements Remove cover see page 17 Without cover With cover A 3 4 T1 2 A Type plate SIMCARD SIM card position S1 PIN rotary selector see page 19 T1 Maintenance button o...

Page 11: ...er 8 hours Flashes red slowly Heating system fault Digital input DI1 fault SIM card fault see page 26 Flashes red quickly Internal Vitocom 100 fault SIM card fault see page 26 Flashes green for longer...

Page 12: ...igit access code is preset to 1111 in the delivered condition You can change it by SMS with the code command see page 15 Immediately after entering them the Vitocom 100 will automatically send new acc...

Page 13: ...n 70 characters it is transmitted in several replies Sample SMS 3 commands combined in one SMS 1 Change to access code accepted 2 Change to mobile phone number 2 accepted 3 Change to operating mode 0...

Page 14: ...bahk1 5 Reply SMS from the Vitocom 100 1111 BAHK1 Standby mode OK Message forwarding Any pending messages from the heating system e g sensor or burner faults are transmitted to the Vitocom 100 via KM...

Page 15: ...elevant SMS commands to be sent while away quickly and at any time without referring to the operating instructions Important information On your mobile phone create at least one SMS tem plate that als...

Page 16: ...mmand Example Deleting all previous entries except the SIM card PIN code SMS from the user 1111 reset 1 Example Afterwards send a new commissioning SMS to the Vitocom 100 see page 20 During recommissi...

Page 17: ...ber is permanently linked to the SIM card When a new SIM card is used the Vitocom 100 is given a new mobile phone number Save the new mobile phone number to your mobile phone Please note The correct f...

Page 18: ...18 1 2 4 3 5 Fig 3 Closing the cover Fig 4 Commissioning the Vitocom Replacing the SIM card cont 5782 277 GB...

Page 19: ...and the mobile net work connection status indicator 3 flash yellow the operating status indicator 4 flashes red Indication during PIN entry Entry of PIN digit LED Green 1 2 3 4 1 Flashes OFF OFF OFF...

Page 20: ...code for the required language from the table on page 21 Enter a space between the access code and the language code Send the following text to the Vitocom 100 phone num ber Commissioning SMS in Engli...

Page 21: ...MS using the mobnr2 com mand You do not have to enter a 2nd mobile phone num ber Example Entering the mobile phone number SMS from the user 1111 mobnr2 01791234567 Reply SMS from the Vitocom 100 1111...

Page 22: ...sent by SMS for clear assignment e g within a fault message The text input is limited to 30 characters longer texts will be trimmed info Naming of your heating system e g name of the sys tem operator...

Page 23: ...nd an SMS alert 60 30 and 10 days prior to the expiry date The date can be specified in the following formats D M YY or D M YYYY DD MM YYYY or DD MM YY Example SMS from the user 1111 enddat 10 02 2015...

Page 24: ...tocom 100 1111 SMSWERT 0 19 OK Credit warning prepaid If the available credit falls below the default amount the Vitocom 100 sends an SMS alert to both mobile phone numbers mobnr1 and mobnr2 if entere...

Page 25: ...o Information text for naming the heating system and the digital input if specified mobnr1 1st mobile phone number to be notified in the event of a fault mobnr2 2nd mobile phone number to be notified...

Page 26: ...of the Vitocom 100 see page 16 Operating status indicator 4 Flashes green for longer than 5 min after being switched on Fault when initialising the Vitocom 100 Disconnect plug in power supply unit and...

Page 27: ...ault e g outside temperature sensor Display of the fault code for the precise cause of the fault by means of the last two characters in the SMS text e g 10 Note To localise the fault the SMS text is p...

Page 28: ...e if reception quality indicator 2 illuminates green 100 reception quality Heating circuit A heating circuit is a sealed unvented circuit that con nects the boiler and radiators and in which the heati...

Page 29: ...volve phone contracts with retro spective billing usually on a monthly basis SMS SMS Short Message Service is a telecommunica tion service which transmits written messages that are usually referred to...

Page 30: ...mobile network 10 26 Indicator data transfer service interface 10 Information text 22 Initialisation 11 Initialising 19 L Language selection 21 LED indicators 11 Liability 6 LON service indicator 10 M...

Page 31: ...12 SMS alert 23 SMS commands 15 Combining 12 Settings scanning 25 Summary 15 SMS costs 23 Summary of functions 10 System limitations 8 System requirements Heating system 8 Message destinations 8 Mess...

Page 32: ...d local contractors on the internet under www viessmann com Viessmann Limited Hortonwood 30 Telford Shropshire TF1 7YP GB Telephone 44 1952 675000 Fax 44 1952 675040 E mail info uk viessmann com Viess...

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