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Vicon Standard Equipment Warranty
Vicon Industries Inc. (the “Company”) warrants your equipment to be free from defects in material
and workmanship under Normal Use from the date of original retail purchase for a period of three
years, with the following exceptions:
1. All IQEYE Cameras: Two years if purchased before 1/1/2011.
2. Alliance-mini (IQD3xx), Alliance-mx (IQMxxx) and 3 Series (IQ03xx): Five years if purchased
between 1/2/2011 – 12/31/2014.
3. Alliance-Pro (IQA3xx): Five years if purchased between 3/2/2012 – 12/31/2014. Three years if the
motorized lens (IQA3xx-A3) option.
4. Access Control System Components: Two year from date of original retail purchase.
5. Uninterruptible Power Supplies: Two years from date of original retail purchase.
6. VDR-700 Recorder Series: One year from date of original retail purchase.
7. V5616MUX: One year from date of original retail purchase.
8. Arecont Cameras: One year from date of original retail purchase.
9. FMC series fiber-optic media converters and associated accessories: Lifetime warranty
10.For PTZ cameras, “Normal Use” excludes prolonged use of lens and pan-and-tilt motors, gear
heads, and gears due to continuous use of “autopan” or “tour” modes of operation. Such continuous
operation is outside the scope of this warranty.
11.Any product sold as “special” or not listed in Vicon’s commercial price list: One year from date
of original retail purchase.
NOTE:
• If the product is to be used outdoors or in dusty, humid, or other hostile environments, it must be
suitably protected.
• Camera products must be protected, whether in use or not, from exposure to direct sunlight or
halogen light as the light may damage the camera image sensor. This applies to both indoor and
outdoor use of the cameras.
• For camera products supplied without a lens, extreme care should be used when mounting a lens on
these products. Damage to the product due to incorrectly mounted lenses will invalidate this limited
hardware warranty.
• Failure to comply with any of the aforementioned requirements will invalidate this Limited
Hardware Warranty.
Date of retail purchase is the date original end-user takes possession of the equipment, or, at the sole
discretion of the Company, the date the equipment first becomes operational by the original end-user.
The sole remedy under this Warranty is that defective equipment be repaired or (at the Company’s
option) replaced, at Company repair centers, provided the equipment has been authorized for return by
the Company, and the return shipment is prepaid in accordance with policy. Repaired or replacement
hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days,
whichever is longer. When a product or part is exchanged the replacement hardware becomes the
property of the original purchaser and all hardware or part thereof that is replaced shall become the
property of Vicon.
