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Upgrading Vicon Access Control

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1. When a Panel attempts to connect to the Vicon Access Control application and the firmware is

found to be out of date, you will see an indicator above the notification window that 1 or more

Panels require a firmware update.

Figure 2.1. Firmware Out of Date Notification

2. In order to update your Panel you will need to launch the Firmware Update Utility located within

your start menu. The link for the firmware update utility can be located by clicking Start -> All

Programs -> Vicon Access Control and finally clicking on 

"Firmware Update Utility"

.

Windows 8/8.1 Users

Windows 8/8.1 hides the shortcut by default within the Metro UI start screen. The shortcut can

be located by typing 'Firmware Update' within the start screen and selecting 'Firmware Update

Utility'. If you wish you can pin this shortcut permanently to your start screen by right clicking

and selecting 'Pin To Start'.

Figure 2.2. Firmware Update Utility

3. In order for a Panel to have its firmware updated we must place it into Firmware Update Mode.

To do this we will navigate to the System Overview page in the software. Click on the "x/x Panels

Online" box above the Notifications area 

or

 on the home page, scroll down to the section titled

System

 and click on 

System Overview

.

Summary of Contents for VAX-1D

Page 1: ...the documentation This system has not been designed to be used in life critical situations and must not be used for this purpose Vicon Industries Inc Tel 631 952 2288 Fax 631 951 2288 Toll Free 800 6...

Page 2: ...Vicon Access Control VAX Installation Upgrade Guide...

Page 3: ...Vicon Access Control VAX Installation Upgrade Guide Copyright 2016 Vicon...

Page 4: ...2 Upgrading Vicon Access Control 6 System Monitor 7 Frequently Asked Questions 8 Client Installation 8 Supported Browsers 8 Accessing the Server 9 Frequently Asked Questions 10 2 Upgrading Vicon Acces...

Page 5: ...lanning installing and configuring your new access control system Although we have gone to great lengths to ensure the installation process is intuitive and straight forward we do recommend reading th...

Page 6: ...ist One year from date of original retail purchase NOTE If the product is to be used outdoors or in dusty humid or other hostile environments it must be suitably protected Camera products must be prot...

Page 7: ...es to its software in any of its products at any time and without notice The Warranty and remedies provided above are exclusive and in lieu of all other express or implied warranties including but not...

Page 8: ...U K Ltd Brunel Way Fareham PO15 5TX United Kingdom Phone 44 0 1489 566300 Fax 44 0 1489 566322 2 Attach a sheet of paper to the unit with the following information a Name and address of the company re...

Page 9: ...se access display and run only one 1 copy of the SOFTWARE on the COMPUTER The SOFTWARE may not be used by more than the number of genuine licensed copies registered with Vicon Mandatory Activation THI...

Page 10: ...r system component with which you received the Eligible Product SOFTWARE labeled as an upgrade replaces and or supplements and may disable if upgrading a Vicon software product the Eligible Product wh...

Page 11: ...are End User License Agreement x called WARRANTY AND SPECIAL PROVISIONS AND OR OTHERWISE WITH THE SOFTWARE SUCH LIMITED WARRANTIES LIMITATION OF LIABILITY AND SPECIAL PROVISIONS ARE AN INTEGRAL PART O...

Page 12: ...er license agreement The software may only be used in accordance with the terms expressed by Vicon No part of this documentation may be reproduced or transmitted in any form or by any means except for...

Page 13: ...ed to run on a modern PC running Microsoft Windows 7 or newer Windows 10 or Windows Server 2012 is recommended for optimal performance Note It is possible to install the Vicon Access Control software...

Page 14: ...stable web core Windows 8 7 Starter Edition Missing components Windows 7 Home Basic Missing components Windows Server 2003 any version Missing hostable web core Windows RT ARM Specific Installation Pr...

Page 15: ...downloaded from the internet 3 Once all prerequisites are installed the installer will automatically launch the Vicon Access Control application installer Figure 1 2 Vicon Access Control Application I...

Page 16: ...ts for service configuration Advanced Installation is recommended for Users who wish to use an external SQL Server or may need advanced configuration options for domain environments You are given far...

Page 17: ...by default is 11001 Communication Server Service The communication service is used to communicate with the Panels on Port 9876 This can be changed if port 9876 is being used by another service Manage...

Page 18: ...n Access Control Installation Directory Configuration 10 You have now completed the configuration portion of the installer Click Install to perform Vicon Access Control installation and Finish when th...

Page 19: ...g Firmware In some cases in order to utilize the latest version of Vicon Access Control a firmware update is also required on the Panels please see the applicable chapter in our Tech Guide System Moni...

Page 20: ...art of the Vicon Access Control installation the settings should automatically be populated However if you have chosen to use a custom database version and or instance you will need to manually popula...

Page 21: ...een installed on a start menu link is provided otherwise you will need to enter the address manually into your web browser Accessing Vicon Access Control From the PC the Server Software is Installed o...

Page 22: ...Q I m using an unsupported browser and there are graphical anomalies or issues attempting use the Vicon Access Control software How do I resolve A Use a supported browser We do not provide support fo...

Page 23: ...me Windows Login that installed Vicon Access Control due to database permissions If the upgrade includes a firmware update for the panels UDP port 9876 must not be blocked Upgrade Installation The pro...

Page 24: ...finally clicking on Firmware Update Utility Windows 8 8 1 Users Windows 8 8 1 hides the shortcut by default within the Metro UI start screen The shortcut can be located by typing Firmware Update withi...

Page 25: ...menu will appear b Select Firmware Update Mode from the context menu c The Panel will now disconnect and attempt to connect to the Firmware Update Utility Note The Firmware Update Utility can only upd...

Page 26: ...y our software ensure there isn t any third party firewall blocking UDP port 9876 Ensure there are no enterprise firewall solutions between the server and the Panel on the network blocking UDP port 98...

Page 27: ...ions work when Vicon Access Control is initially installed the Windows login installing the software gets implicit permission to access the database Likely but not always we can find this user account...

Page 28: ...here click on the gear icon next to a Panel you d like to test A drop down menu will appear 4 From the drop down menu select Firmware Update Mode The Panel will now disconnect and be placed into firmw...

Page 29: ...a shortcut to the Vicon Access Control Tech Guide PDF file is placed in the Start Menu in the folder Vicon Access Control It will be balled Vicon Access Control Documentation 2 In Windows 8 the short...

Page 30: ...es Phone If time sensitive support is required we do offer both local and toll free support numbers during normal business hours Outside our regular business hours please allow 24 to 48 business hours...

Page 31: ...ons Up to 64 Inputs Outputs per IO Master Panel with 8 IO Boards EXP8 N A 0 N A Daughter boards that increase the amount of Inputs Outputs or Elevator floors when attached to VAX IO or VAX ELV systems...

Page 32: ...eto irrevocably agrees to the jurisdiction of the courts of the Province of Ontario and further agrees to commence any litigation which may arise hereunder in the courts located in the Judicial Distri...

Page 33: ...Vicon Industries Inc For office locations visit the website www vicon security com...

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