Getting Started
8
Frequently Asked Questions
Q:
Do I have to use SQL Express 2012 or can I use my own database software?
A:
We support any Microsoft SQL Server from 2008 to present, however when using our software
to install SQL Express, you can be assured it is configured optimally for our system. If you
choose to use you own database server instance, you will need to ensure the correct privileges
and protocols are available for connection. This is something we generally only recommend for
technicians or network Administrators who are well versed in the installation and configuration
of SQL Server. Also please note different versions of SQL have different operating system and
PC requirements. If you choose to use a different version, please ensure your PC meets the
requirements for that version.
Q:
Do you support Windows Vista or Windows XP operating systems?
A:
At this time there is no plan to support operating systems earlier than Microsoft Windows 7. We
are committed to ensuring the software works with future versions of Microsoft Windows.
Q:
I received an SQL error during Vicon Access Control installation. What should I do?
A:
As part of the Vicon Access Control installation, you are required to provide the correct SQL
information which the installer uses to configure a number of Vicon Access Control database
and security options. If this information is incorrect, it will need to be corrected before you are
able to successfully install the Vicon Access Control software. If you have chosen to install SQL
Express as part of the Vicon Access Control installation, the settings should automatically be
populated. However if you have chosen to use a custom database version and/or instance, you
will need to manually populate these settings.
Q:
What is the maximum database size supported?
A:
The maximum database size is a direct limitation of the version of SQL installed, not the
Vicon Access Control software. If you have used the default SQL Express 2012 installation,
the maximum database size is 10GB. Earlier versions of SQL Express prior to 2008 generally
had a limitation of 2GB.
Q:
Is Vicon Access Control 32-bit or 64-bit?
A:
Vicon Access Control is a 32-bit application designed to run both in native 32-bit operating
systems and on 64-bit operating systems capable of 32-bit emulation (x64). There is no plan to
support a native 64-bit installation as the Vicon Access Control software will not benefit from
the increased addressing 64-bit provides.
Client Installation
Vicon Access Control supports client connectivity via web-based access. As a result, there is no Vicon
Access Control client software to install; rather you use your web browser to access the Vicon Access
Control server.
Supported Browsers
The list of browsers supported is by no means a comprehensive list. These are browsers that receive
testing by Vicon, although other browsers may work we do not provide technical assistance with them.
We are always looking for User feedback in deciding what browsers to provide first class support for
and we will expand the list of supported browsers as their market share dictates.
Table 1.3. Vicon Access Control Browser Support
Browser
Version
Supported
Notes
Google Chrome
24.0+
Yes
No Silverlight support, limited
intergration with ViconNet
