Operation, Maintenance and Reference
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4-25
Surveyor MKII HD Network Dome
Shipping Instructions
Use the following procedure when returning a unit to the factory:
1. Call or write Vicon for a Return Authorization (R.A.) at one of the locations
listed below. Record the name of the Vicon employee who issued the R.A.
Vicon Industries Inc.
135 Fell Court
Hauppauge, NY 11788
Phone: 631-952-2288; Toll-Free: 1-800-645-9116; Fax: 631-951-2288
For service or returns from countries in Europe, contact:
Vicon Europe Ltd.
Unit 4, Nelson Industrial Park,
Hedge End, Southampton
SO30 2JH, United Kingdom
Phone: +44 (0) 1489 566300; Fax: +44 (0)1489 566322
2.
Attach a sheet of paper to the unit with the following information:
a.
Name and address of the company returning the unit
b.
Name of the Vicon employee who issued the R.A.
c.
R. A. number
d.
Brief description of the installation
e.
Complete description of the problem and circumstances under which it
occurs
f.
Unit’s original date of purchase, if still under warranty
3. Pack the unit carefully. Use the original shipping carton or its equivalent for
maximum protection.
Mark the R.A. number on the outside of the carton on the shipping label.
