61
Solving problems
ENGLISH
Problem
Possible cause
Suggested solution
Your box doesn’t
seem to be working,
and there are no
lights on the front
panel.
Your box is not
receiving power.
Make sure that the mains lead is properly plugged in
and that the mains supply is switched on.
Check that the mains wall socket has power (try
plugging in a lamp).
Your box doesn’t
seem to be working,
and the front-panel
standby light is
red
.
Your box is switched
off.
Press standby on the front panel, or
S
on your
remote control.
Your box doesn’t
seem to be working,
and the front-panel
standby light is
green
.
Your box is not
correctly connected to
your other equipment,
or your other
equipment is not
correctly set up.
Check that all the connections are properly made.*
Check that your TV is plugged into the mains and
that it is switched on.
Your TV is not
switched to show
digital satellite
channels.
If your box is connected to your TV via a SCART
lead, try selecting the appropriate AV channel on
your TV.
If your box is connected to your TV via an RF lead
only, try selecting the appropriate ‘channel for digital
satellite TV’. If you do not have a ‘channel for digital
satellite TV’, you need to perform RF tuning (see
page 15).
Your box doesn’t
seem to be working,
and the front-panel
standby light is
orange
.
There is a problem
with the satellite signal.
Check that the lead from your satellite dish is
correctly connected to your box.*
Check that your satellite dish and LNB(s) are
correctly set up and directed towards the correct
satellite(s) (see page 8).
Check that nothing is blocking your satellite dish, for
example a tree or high building.
There may be a temporary problem with the
reception, caused, for example, by bad weather; try
again later. If adverse weather conditions cause your
dish and/or LNB(s) to move, you may need to re-
adjust them (see the information supplied with this
equipment).
❖
General Problems
f you are experiencing difficulty with your box, check the troubleshooting table below – this may provide
the answer you are looking for.
*Before you check connections between your equipment, make sure you disconnect all your equipment
from the mains supply. When you have finished checking and making connections, safely reconnect all the
equipment to the mains supply (see page 13).
