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5
Guarantee and the liability for defects
VIADRUS a.s. provides the basic guarantee period during 24 months from the sell-by date, but not longer
than 30 months from the dispatch date of the product from the production plant.
The condition for validity of the guarantee is observation of instructions for mounting, mainly as following:
•
Connection according to the schemes of the manufacturer by a qualified supply or mounting company with a
valid mounting certificate.
•
Commissioning the product by a service company with a valid service certificate.
•
Observation of instructions specified in the Service and Installation Manual for the boiler.
•
Performance of regular inspections given by the manufacturer by a service company with a valid service
certificate.
•
Evidencing all records about fulfilled guarantee and after-guarantee repairs and about performance of regular
annual checks of the boiler in the amendment to the guarantee card of this manual.
•
Usage of original spare parts supplied by the manufacturer.
•
Sending information to the manufacturer about commissioning the boiler (this information is to be sent by the
end user – a consumer). Mainly, it is necessary to specify when and by whom the boiler was commissioned,
as well as it is necessary to specify a precise address of operation of the boiler.
VIADRUS a.s. provides the extended guarantee period for the boiler drum during 60 months from the sell-
by date, but not longer than 66 months from the dispatch date of the product from the production plant.
The condition for recognition of the extended guarantee period is the following:
•
Observation of the conditions for recognition of the basic guarantee period.
•
Sending information to the manufacturer about commissioning the boiler (this information is to be sent by a
service company)
•
Fulfilment of regular service inspections within the range prescribed by the manufacturer, by a service
company with a valid service certificate.
In case of a claim of the boiler shell, a customer is obliged to present the packaging label of the boiler
shell. It is placed on the cardboard box, in which the boiler shell is transported.
The user is obliged to order removing defects only to a qualified contractual service organization
accredited by the boiler manufacturer – VIADRUS a.s., otherwise the guarantee for appropriate function of
the boiler would not be valid. “Certificate of quality and completeness of the boiler” serves – after its
fulfilment – as a “Guarantee certificate”.
The user is obliged to perform regular maintenance of the boiler.
Each notification of defects has to be made immediately after their detection and always in written form
and by phone.
In case of non-observance of the above mentioned instructions, the guarantee provided by the
manufacturer is not admitted.
The manufacturer reserves the right for changes performed within innovation of the product, which don’t
need to be included to this manual.
The manufacturer is not liable for possible damages, if the product is not operated in accordance with the
conditions specified in this Service manual.
The guarantee doesn´t apply to:
- the faults caused by a wrong assembly (see chapter 2.5) or wrong product operation (see chapter 3.1)
and faults cause y wrong maintenance (see chapter 3.4).
- product damage arisen during the transport or other mechanical damage
- faults cause by rought storage
- faults and damage caused by failure to observe water quality in heating system see chap. no. 2.2 and
2.5.6 or by using the anti-freeze mixture
- faults caused by the failure to observe the instructions stated in this manual;
- faults caused by natural disasters or force majeure.
