www.vertexdiagnostics.com
vertex
diagnostics
59
Problem in operation
1. If the meter does not display a message after inserting
a test strip:
2. If the test does not start after applying the sample:
PROBABLE CAUSE
WHAT TO DO
Insufficient blood sample.
Repeat the test using a new
test strip with larger volume
of blood sample.
Defective test strip.
Repeat the test with a new
test strip.
Did not apply sample until " "
is flashing.
Repeat the test with a new
test strip. Apply sample only
when
“ ”
appears on the
display.
Defective meter.
Please contact the Customer
Care Line at 1.888.90.VER-
TEX
PROBABLE CAUSE
WHAT TO DO
Battery exhausted.
Replace the battery.
Battery incorrectly installed or
absent.
Check that the battery is correctly
installed.
Test strip inserted upside
down or incompletely.
Insert the test strip correctly with
the contact bars end first and
facing up.
Defective meter.
Please contact the Custome Care
Line at 1.888.90.VERTEX
