18
User guide
To remove a contact from a blacklist:
1. Tap
Menu
2. Tap
Directory
3. Tap
Blacklist
4. Scroll to locate the contact you wish to unblock and tap the
Info
icon
5. Select the group to which you would like to add the contact
and tap
Save
Bridge Line
The One Talk Bridge Line feature lets you use your own desk
phone to receive and place calls on behalf of other phone
numbers. Incoming calls from those telephone numbers will
ring on your desk phone, and you can use those other numbers
to place calls directly from your own desk phone.
To configure another phone number to your desk phone:
Your organization’s One Talk service administrator can
configure bridged devices by logging into the My Business
Verizon One Talk Admin Portal.
Monitoring and answering a bridged number
When a call is made to a shared line, it will appear on your
screen. Tap the appropriate line key to answer the call. The
monitored phone’s status display will now show that the line
is busy.
Once a call is answered on a bridged line, you will have
access to the same features that are available on your own
desk phone line.
Busy Lamp Field
The Busy Lamp Field (BLF) allows you to monitor status and
answer incoming calls for other users within your group from
the T49G desk phone.
Configuring and enabling Busy Lamp Field
The Busy Lamp Field feature is configured and enabled using
the One Talk Admin Portal. The feature has to be enabled for
each desk phone within the One Talk Admin Portal. Once
enabled, monitored lines appear on the desk phone using open
line keys for monitoring.
Please see the One Talk Admin Portal guide for more
information.
Call Barge
Any bridged line or other device that shares a number with you
can use the Call Barge feature to join a call in progress. Call
Barge is especially useful for admins when it is urgent that a
manager be reached immediately.
Before you can use Call Barge, your service administrator must
configure the barge function in the One Talk Admin Portal.
To barge in on a call to your One Talk number or Bridge Line:
1. Press and hold the line key* in use for approximately
five seconds
2. Press the
Barge
In
soft key to barge in on the active call
* The line key indicator will light steady green when the line is
busy (on an active call).
Barge-In warning tone
One Talk can be configured to notify you when another user
barges in on a call. For more information, refer to the User
Portal Guide or contact your systems administrator.
Call Forwarding
This feature allows incoming calls to automatically
ring another phone number or to be sent directly to Voice Mail,
depending on your preferences.
In addition to forwarding calls to Voice Mail, the following
options are available:
Call Forward Always
Forwards all calls made to your One Talk phone number to an
alternative phone number. Calls can be forwarded to any
domestic U.S. or 800 number.
Call Forward Busy
Forwards calls to an alternative number when your One Talk
number is busy. Calls can be forwarded to any domestic U.S.
or 800 number.
Call Forward No Answer
Forwards calls to an alternative phone number when there is
no answer at your One Talk number.
To configure Call Forwarding:
1. Tap the
Features
soft key on the left side of the
home screen
2. Tap
Call Forward
if it is not already selected and tap
your preferred forwarding option
3. Tap
ON
or
OFF
to enable or disable this feature. Enter the
number you wish to forward your calls to by tapping the
Forward To
field
4. Tap
Save
