7. Troubleshooting
If you are experiencing some issues in using the router, try here first for some quick fixes to common problems.
Dropped Wi-Fi connection
Wi-Fi connections can occasionally drop for any number of reasons, such as
interference or system updates.
Try to ensure the space between your router and Wi-Fi devices is as clear as possible
and make sure you’re not moving too far away from your router.
Check that your router has a good cellular connection and that your Wi-Fi device isn’t
trying to connect to any other saved Wi-Fi networks.
Can’t connect to Wi-Fi
If your router’s Wi-Fi doesn’t appear when scanning available networks on your device,
or if you can’t make a connection, try switching both your router and Wi-Fi device off
and back on again, and move closer to your router. If your router has a good cellular
connection and you still can’t establish a Wi-Fi connection, try a factory reset.
To perform a factory reset and return the Verizon Internet Gateway to default settings,
use a pin to insert into the Reset Hole for a few seconds.
Can’t login to the Web UI
If you can’t access the Web UI, it might be an issue with your device or computer’s
proxy or IP address settings. Make sure that proxy settings are disabled and that your
device or computer can be allocated an IP address on the network by the router’s
DHCP server. You’ll need to check the support for your device or computer’s operating
system e.g. Windows or Mac OS, for detailed instructions on how to do this.
Unable to connect to the
Internet upon IP address conflict
IP address conflict may occur if you connect another routing device, such as an ADSL
router or fiber optic modem, to your router's WAN port through an Ethernet cable.
In this case, the two devices are trying to use the same default IP address (which
is 192.168.0.1 in most cases) and probably similar default DHCP ranges (which is
192.168.0.2~255 in most cases). When the two devices are competing for IP address
and subnet on the same network, your router may lose network connectivity.
To solve this, you may follow the 3 simple steps:
1. Unplug the routing device connected to your router.
2. Change the IP address of your router under
LAN Settings
(see
5.4.6 LAN Settings
for reference). For example, change IP address from 192.168.0.1 to 192.168.2.1 or
192.168.3.1.
3. Reconnect the routing device you want to connect with your router.
After the 3 steps, each routing device on the same network will have its own IP address
to connect to the Internet.
If you are still unable to connect to the Internet after the 3 steps above, or if you have
probems through the 3 steps, consult with Verizon or experienced network technicians.
setup.verizon.com/businessinternetgateway
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