setup.verizon.com/businessinternetgateway
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Unable to connect to the
Internet caused by duplicated IP
address conflict
If you have more than one devices connected to your router on the same network, it
is possible that duplicated IP address conflicts may occur and you may not be able to
connect to the Internet. For example, you have two devices connected to the network,
A (for example, a notebook) and B (for example, your mobile phone), and you define
a static IP address for device A. However, your router may assign an IP address to
device B that is already the static IP address for device A. In this scenario, duplicated IP
address conflict occurs and you may not be able to connect to the network.
To solve this issue, you may
- Convert the device with the static IP address to a DHCP client (the device A in the
scenario described earlier).
Or
- Exclude the static IP address from the DHCP scope on the DHCP server, which is
your router. To do so, go to
LAN Settings
(see
5.4.6 LAN Settings
for reference), and
1. Use the toggle switch to turn on DHCP.
2. Redefine the range that does not include the static IP address of your device.
Where can I get more help?
If you have any problem setting up your router, please visit
for help. For further assistance, call the Verizon Technical
Support Team at 1.800.922.0204. Please have yoru order confirmation email ready
when you make the call.
