Verizon CR1000B, User Manual

Page: 171 / 194

tRouBLESHooting tipS
Note: The advanced settings should only be configured by
experienced network technicians to avoid adversely affecting the
operation of your Verizon Router and your local network.
6.0/ TROUBLESHOOTING TIPS
6.0a/ IF YOU aRE UNaBLE TO CONNECT TO THE INTERNET:
• The first thing to check is whether your Verizon Router is
powered on and is connected to the internet. Check the Router
Status LED on the front of the Verizon Router. Be sure to refer
to the “1.3a/ FRONT PANEL” on page 9 to determine
status of the Verizon Router. Check the WAN cable connecting
your Verizon Router to the internet to make sure it is properly
connected on both ends.
• If the prior tips do not resolve your connection issue, try
restarting (rebooting) the router portion of the Verizon Router
by manually pressing the ‘red’ reset power button on the rear
panel of the Verizon Router for 2-4 seconds (the Router Status
LED should go off) to begin rebooting your Verizon Router. Your
Verizon Router will begin rebooting and will return to service in
3 - 5 minutes depending on your network connection. Check
Router Status LED and if it is solid white, try again to access the
internet.
• If rebooting your router does not resolve your connection issue,
try power cycling the Verizon Router by unplugging the power
cable from the adapter or the wall and wait 2 minutes. During
the 2 min. wait period, also power cycle the network device (e.g.
the computer, tablet, etc.) and then plug the power cable back