LTE Network Extender User Guide
Verizon LTE Network Extender User Guide v1.7
© 2020 Verizon. All Rights Reserved.
42
20
System
No service Error 20
The device is
overheating
Please check user
guide
The LTE Network Extender is overheating; please place this
device in a cool area where the temperature is between 32-
122 degrees Fahrenheit.
21
System
No service Error 21
Please check user
guide
The LTE Network Extender is experiencing a catastrophic
hardware failure with the antenna. Please call Customer
Service (800-922-0204).
22
System
No service Error 22
Please check user
guide
There is an abnormally low transmission signal from your
LTE Network Extender affecting the functionality of the
device. The device will try to reboot itself in a moment;
please don't unplug your Network Extender. If the issue
continues after auto-reboot, please call Customer Service
(800-922-0204).
23
Ethernet
No service Error 23
Please check user
guide
The Ethernet port on the LTE Network Extender is not
operational; please check the Ethernet cable is properly
connected at both ends, and that the switch, router or
internet gateway is turned on.
24
GPS
GPS antenna Error 24
Please check user
guide
No GPS antenna is detected in the LTE Network Extender;
please make sure a GPS antenna module is set up and
connected to the device. If the issue persists, please call
Customer Service (800-922-0204).
25
GPS
GPS antenna Error 25
Please check user
guide
The LTE Network Extender has not been able to acquire a
GPS signal for the past 24 hours. As a result, the device can
no longer provide service. Please try to move your GPS
antenna closer to the window. If the issue continues, you
may need to acquire an outdoor GPS antenna.
26
GPS
GPS signal Error 26
Please check user
guide
The LTE Network Extender has failed to acquire the
minimally required GPS signal; please try to move your GPS
antenna closer to the window, refer to
Sections
2.1 Setup:
Network Extender,
2.2 Setup: GPS & 5 Troubleshooting
. If
the issue persists, please call Customer Service (800-922-
0204).
27
Service
No service Error 27
Please check user
guide
The LTE Network Extender failed to establish IPSec tunnel
to connect to SeGW, and the device can no longer provide
service to your mobile devices. Please check the
LAN/firewall settings or contact your network
administrator. If the issue persists, please call Customer
Service (800-922-0204).
28
Service
Out of service area
Error 28
Please check user
guide
The LTE Network Extender is out of Verizon's service area; it
could be that Verizon service is not available in your area.
Please try restarting your device again. If the issue persists,
please call Customer Service (800-922-0204).