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October 01, 2013

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Service

Do not attempt to repair, service, or adjust the Ruby2. If you have questions 
related to installation or troubleshooting, the VeriFone Technical Support 
Center is available for assistance 24 hours a day, seven (7) days a week, at 

800-777-3536.

Note:

Changes or modifications not expressly approved by VeriFone, use of 
custom cables not manufactured by VeriFone, or unsupported 
peripherals could void the user’s warranty and authority to operate 
this equipment. 

Caution:

Risk of explosion if battery is replaced by an incorrect type. 

Dispose of used batteries according to the instructions.

Cleaning

Warning:

Disconnect power before cleaning this equipment.

For routine cleaning to remove dust or dirt, use a clean, damp cloth and mild 
soap or detergent. Use a cloth dampened with alcohol for more stubborn 
stains.

Caution:

Never use thinner, trichloroethylene, or ketone-based solvents to 
clean the equipment or cabling. These chemicals may cause the 

plastic parts to deteriorate.

Summary of Contents for ruby2

Page 1: ...Ruby2 Hardware Installation Guide P N DOC169 001 01 A Revision A01 ...

Page 2: ......

Page 3: ...contents of this document and all features and specifications are subject to change without notice The information contained herein does not represent a commitment on the part of VeriFone Inc Publications are not stocked at the address given above Requests for VeriFone publications should be made to your VeriFone representative VeriFone the VeriFone logo and Ruby SuperSystem are registered tradema...

Page 4: ...RMFUL INTERFERENCE TO RADIO AND TV COMMUNICATIONS REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE Safety Instructions Read all instructions contained in this Installation Guide before making equipment connections and save these instructions for later use Do not apply liquid or aerosol cleaners directly on the unit Use only damp cloth for cleaning Do not use any atta...

Page 5: ...attery Charging Notification The unit should be powered up for at least 24 hours prior to initial application download This is to prevent loss of data and to ensure that the battery pack is fully charged ...

Page 6: ... Hardware Installation Guide Revision History Revision Date Description A00 April 12 2013 Initial Documentation Release A01 April 25 2013 Added a More than Two Workstation diagram edits to the copyright page ...

Page 7: ...quirements 2 Unpacking 3 Installation 5 Choosing a Location 7 Diagnostic Panel 8 Thermal Receipt Printer Configuration 9 Ruby2 Rear Panel 10 Installing the Ruby2 Workstation 11 Service and Parts 13 Service 13 Cleaning 13 Magnetic Stripe Cleaner 14 Parts List 14 Specifications 15 ...

Page 8: ...Ruby2 Hardware Installation Guide ii October 01 2013 ...

Page 9: ...nfigured through the Commander Configuration Manager a component of the Commander Console The Ruby2 operates in a single or multiple workstation environment It uses the Commander Site Controller as a controller for optimum speed and efficiency a thermal receipt printer and a thermal journal printer to track sales An on screen receipt allows easy viewing of current transactions In the absence of an...

Page 10: ...ipt Printer An intranet infrastructure or Cable DSL Ethernet router or network The number of workstations determines the number of network switch ports required Cables Ethernet cable from each Ruby2 to the network switch and or router If a network switch is used an additional Ethernet cable to the router RS 232 cable between peripherals such as printers Null Modem Adapter Recommended Equipment Uni...

Page 11: ... N CPS124130 3A R AC Power Cord P N CBL268 008 01 A Cable Cover attached to back of Ruby2 Ruby2 Hardware Installation Guide Software Licenses Note The cash drawer customer display pole thermal printer and VeriFone MX Series PINpad which complete the Ruby2 workstation are ordered and shipped separately Remove any protective plastic wrapping from the components and place the components on a table or...

Page 12: ...Ruby2 Hardware Installation Guide 4 October 01 2013 ...

Page 13: ...stalling one or two Ruby2 workstations requires Ethernet cables to connect the Ruby2 to a router to create an in store LAN The printers customer display and cash drawers use RS 232 cables to connect to the Ruby2 and an additional Ethernet cable to connect the router to a corporate WAN Intranet Customer Display Customer Display Printer Printer Router Corporate WAN Intranet Ruby2 Commander Site Cont...

Page 14: ...ct to the network switch network switches are available in various sizes and usually support four or more workstations The network switch connects to the router using an Ethernet cable Customer Display Customer Display Printer Printer Router Corporate WAN Intranet Ruby2 Commander Site Controller Configuration Commander Site Controller Ruby2 Ruby2 Customer Display Customer Display Printer Printer R...

Page 15: ...wer and the cashier Make sure that power cords are not in the direct path of foot traffic In addition the location must meet the following requirements Power 100 240V 50 60 Hz 3 0 Amps Temperature Operating 32 to 104 F 0 to 40 C Non operating 4 to 140 F 20 to 60 C Humidity 15 to 95 relative humidity at 40 C non condensing Avoid locations with the following characteristics Warning To reduce the ris...

Page 16: ...the following Reset Button Reboots the Ruby2 workstation without shutting down the power Diagnostic Switch Panel Used to configure specific operating modes Do not change settings unless instructed by the VeriFone Technical Support Center Console Port Used only by the VeriFone Authorized Service Contractor VASC System Heartbeat LED Pulses on and off to indicate that the Ruby2 is operating normally ...

Page 17: ...ank cover on the bottom of the printer and remove the screw holding the cover in place Lift the cover up and remove it 2 For use with Ruby2 SW1 switches should all be in the OFF position 3 SW2 switches should be in the OFF position with the exception of switch 6 which should be in the ON position Note If necessary use a paper clip to change switch positions 4 Replace the cover plate The printer is...

Page 18: ...following ports 8 Serial Ports COM1 not assigned COM2 not assigned COM3 Customer Display COM4 Printer COM5 not assigned COM6 not assigned COM7 not assigned COM8 Scanner 1 Ethernet Port 6 USB Ports 2 Cash Drawer Ports 1 DVI Port Ethernet USB 6 Printer Power Speaker out DC Power Cash Drawers 2 Microphone in COM Ports DVI ...

Page 19: ...t is not Limited Power Source LPS according to UL 60950 1 clause 2 5 The printer connected to this port shall comply to clause 4 7 of UL 60950 1 and all fire enclosure requirements Please consult VeriFone if in doubt 5 Connect an Ethernet cable to the Ethernet port on the Ruby2 workstation Note Serial RS 232 cables and Ethernet cables do not have the same pinouts and are NOT interchangeable 6 Plug...

Page 20: ...te To prevent loss of data and to ensure that the battery pack is fully charged the Ruby2 should be powered up for at least 24 hours prior to initial application download During operation avoid blocking the perimeter of the Ruby2 touch screen with any objects including paper and hands as they can block the sensors and prevent the touch screen from operating properly ...

Page 21: ... unsupported peripherals could void the user s warranty and authority to operate this equipment Caution Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions Cleaning Warning Disconnect power before cleaning this equipment For routine cleaning to remove dust or dirt use a clean damp cloth and mild soap or detergent Use a cloth dampene...

Page 22: ...r basis daily to once a week depending on usage using commercially available card reader cleaning cards or VeriFone part number 02746 02 Note If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader terminals or Petroleum MSR card readers Parts List VeriFone P N Description M169 000 01 NAA Ruby2 CPS124130 3A R Ruby2 Power Supp...

Page 23: ...cUL EMI FCC Class A USA and CISPR22 Class A Europe ESD IEC 1000 4 2 8 KV contact 4 KV air Temperature Operating range 0 40 C Non operating range 20 to 60 C Humidity Operating 15 to 95 relative humidity at 40 C non condensing Electrical Input Rating 100 240V 50 60 Hz 3 0A Dimensions Height 16 inches Width 12 3 4 inches Depth 12 inches Weight Approximately 14 lbs Memory 2GB Solid State SATA Flash 2 ...

Page 24: ...Ruby2 Hardware Installation Guide 16 October 01 2013 ...

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