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HPV-20

Installation Guide

Software Versions: 3.00

Revision: A

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Summary of Contents for HPV-20

Page 1: ...HPV 20 Installation Guide Software Versions 3 00 Revision A...

Page 2: ......

Page 3: ...n of the publisher The contents of this document and all features and specifications are subject to change without notice The information contained herein does not represent a commitment on the part o...

Page 4: ...er Rev Date Description 1 00 A February 9 2001 Initial of release of system 2 00 3 00 1 September 20 2002 Updates documentation and software to include new startup sequences 3 00 A October 7 2002 Prod...

Page 5: ...7 Choose a Location 8 Prepare for Installation 9 Multiterminal and Standalone Systems 9 Install the Ruby Software 10 Set Up the HPV 20 System Hardware 12 Install the HPV 20 System Software 20 Install...

Page 6: ...ii HPV 20 Installation Guide...

Page 7: ...d into the Ruby terminal a snapshot taken earlier using the Backup function Upgrade Update the software on the Ruby terminal to a later version previously downloaded into the HPV 20 System Revert Relo...

Page 8: ...n conventions Documentation Conventions Convention Description Filename ext File names with extensions use initial capital letters An asterisk appears if the file name could vary as in vfg Option vs v...

Page 9: ...DIO AND TV COMMUNICATIONS REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE 2 THE HPV 20 COMPLIES WITH PART 68 OF THE FCC RULES LOCATED ON THE BOTTOM PANEL OF THIS UNIT I...

Page 10: ...4 HPV 20 Installation Guide...

Page 11: ...er covers the following topics System Requirements Unpack the System Choose a Location Prepare for Installation Install the Ruby Software Set Up the HPV 20 System Hardware Install the HPV 20 System So...

Page 12: ...erSystem If your controller or standalone terminal already had a Ruby Card configured for features such as car wash fast food or expanded PLUs it must now have a new card configured for these features...

Page 13: ...supply Compact disk with HPV 20 Partitioning software Compact disk with HPV 20 Imaging software USB to serial 9 pin converter 2 9 pin null modem adapters 2 10 foot RS 232 shielded cables HASP key Exte...

Page 14: ...the Ruby terminal to which it is connected Power 120 volts AC 60 Hz Temperature Operating 23 to 104 F 0 to 40 C Non operating 40 to 158 F 40 to 70 C Humidity 15 to 95 relative humidity at 40 C with n...

Page 15: ...ing the procedures beginning on the next page 1 Install the Ruby application software on the terminal Note You may allow the software to continue installing while you do the next procedure 2 Set up th...

Page 16: ...t assigned below in step 2 Standalone Ruby terminal Contact the VeriFone Ruby Customer Support Center for assistance in setting up a second COM port for RubyLink on the single terminal Steps Do the fo...

Page 17: ...HPV 20 Installation Guide 11 Installation 2 5 While Gemstall is running assemble the HPV 20 System using the Hardware Setup procedure on the next page...

Page 18: ...ace the e PC on its side with the white ventilation grid facing up and the dark gray ventilation grid to your right Note The e PC operates in this flat position or standing with the support stand as s...

Page 19: ...dapter See figure 4 7 Connect the USB to serial 9 pin converter to one of the black USB serial ports on the e PC 8 Connect the 9 pin null modem adapter to the other end of the 9 pin converter See figu...

Page 20: ...cable to any open COM port on the Ruby except COM 3 Note When the software on the Ruby terminal is installed or upgraded assign RubyLink to this port J Doc Frame HPV20 Graphics Camera Serial converte...

Page 21: ...t comes with the USB Data Fax Modem from the modem to the other black USB serial port on the e PC See figure 5 11 Connect the phone line into the USB modem that is closest to the cable See figure 5 J...

Page 22: ...he e PC to the small round connector in the bottom left corner See figure 7 14 Install the software in the e PC by following the steps in Install the HPV 20 System Software on page 20 J Doc Frame HPV2...

Page 23: ...the terminal If the Ruby terminal is already running unplug the square plug from the power supply Wait 30 seconds then plug the terminal back into the power supply See figure 8 Warning Do not unplug t...

Page 24: ...n the Ruby keyboard The Ruby terminal displays the following Warning If the Ruby terminal does not display the following message refer to Error Messages on page 18 The terminal reboots then displays J...

Page 25: ...20 System Test after Setup To make sure the HPV 20 is correctly installed Run each Ruby terminal in normal sales mode and verify that the message HPV 20 UNAVAILABLE does not appear on the alarm line...

Page 26: ...abeled HPV 20 Imaging Software 7 Immediately turn the e PC off Wait at least 15 seconds then turn the e PC on by briefly holding down the on off switch 8 The e PC boots up The compact disk beeps its v...

Page 27: ...llowing a Select RubyLink as the Back Office option in Gemstall b Assign RubyLink to the COM port to which you will connect the USB to serial 9 pin converter In the Hardware Setup procedures see step...

Page 28: ...22 HPV 20 Installation Guide...

Page 29: ...V 20 Installation Guide 23 3 Troubleshooting This chapter covers the following topics Error Messages System Software Installation Service and Repair Parts List Cleaning Certifications and Environmenta...

Page 30: ...out to make certain that Back_Office is set to RubyLink and the COM port is the same one to which the RS 232 cable from the USB to serial converter is connected Ensure that an HPV 20 Ruby Card is in t...

Page 31: ...or adjust your HPV 20 If you have any questions related to installation or troubleshooting the VeriFone Customer Support Center is available for assistance 24 hours a day 7 days a week at 888 777 3536...

Page 32: ...8 02 Null modem adapter female DB9 RJ45 55415 Quick reference guide Varies Ruby Card 2 MB The Ruby Card must support the HPV 20 feature The part number depends on the additional features included on t...

Page 33: ...tine cleaning can be done by removing dust or dirt with a clean damp cloth and mild soap or detergent Use a cloth dampened with alcohol for more stubborn stains Never use thinner trichloroethylene or...

Page 34: ...vironmentals Safety UL CSA CE EMI FCC Class A USA and CISPR22 Class A Europe ESD IEC 1000 4 2 10 KV Temperature Operating 32 to 104 F 0 to 40 C Non operating 40 to 158 F 40 to 70 C Humidity Operating...

Page 35: ...rostaticdischarge specification 25 H hardware setup 11 humidity specification 25 I install multiterminal system 9 standalone terminal 9 L location choosing 8 M memory card 6 N non operating temperatur...

Page 36: ...30 HPV 20 Installation Guide system requirements 6 T temperature specification 25 troubleshooting 21 U unpacking 7...

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