Vauxhall 1994 Omega, Owner'S Manual

Page: 198 / 244

196
If You Have A Problem
In our experience the m ost comm on ca use
of all comp la ints is the result of
misundersta nding or la ck of
communication between the customer and
the Vauxhall Authorised Rep airer.
We sincerely hope you will nev er have
cause to c om plain about your vehicle.
However, if things do g o wrong, the b est
course of action for you to take is to
contact your Vauxhall Authorised
Repairer’s Service Rec eption Staff and
explain the d ifficulty you are having. We
are confident they will do their utmost to
resolve the problem to your comp lete
satisfaction.
Sometimes, however, despite the b est of
intentions of all c oncerned,
misundersta ndings can occur. If your
problem has not been resolv ed to your
satisfaction, please mak e an app ointment
to discuss the matter with the Manager of
the department c oncerned.
The majority of areas of concern can be
quic kly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is ad visab le in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
You can be assured the Authorised
Repairer’s Principal w ill only be too anxious
to fully inv estigate your prob lems and
correct any errors m ade. After a ll, he has a
large investm ent in his business and is
proud of his reputation and
professionalism and fully realises that
satisfied c ustomers are his k ey to success.
In the unlikely ev ent that you are still not
ha ppy with the answer your Vauxhall
Authorised Repairer has given, or the
action he prop oses to correct the problem,
you may conta ct the Customer Care
Department
1)
w here a team of Custom er
Care Consultants will spare no effort to
ensure your complete satisfa ction.
Va uxhall Motors Ltd.
Customer Ca re,
Griffin House,
Osborne Road,
LUTON,
Beds., LU1 3YT
Telep hone: 01582 427200
They w ill review all the facts involved. Then
if it is felt some further action can be tak en,
the Vauxhall Authorised Repairer will b e
adv ised accordingly. In any case, your
contact will b e ac knowledged confirm ing
Vauxhall Motor’s position in the m atter.
If you are not satisfied with the outcome,
you ca n if you wish, seek advice from an
independent third p arty suc h as:
Autom obile Association (A.A.)
Fanum House,
BASINGSTOKE,
Hants., R G21 2EA
Royal Autom obile Club (R.A.C.),
R.A.C. M otoring Services Ltd.,
89-91 Pall Mall,
LON DON , SW1Y S45
The Customer Relations Dep artment,
Soc iety of Motor Manufactur ers and
Trad ers Ltd.
(S.M.M.T.),
Forbes House, H alkin Street,
LON DON , SW1X 7DS
Customer Complaints Service,
Sc ottish Motor Tra de Association,
(S.M.T.A.),
3 Palmerston Place,
EDINBURGH, EH 12 5AQ
The National Conciliation Serv ice,
Retail Motor Industry Federation,
9 North Street,
RUGBY, CV21 2AB
If you have a problem w hilst ab road:
The Service Departments of Adam Opel AG
and General Motors branches everyw here will
provide information and assistance:
1) Calls may be monitored and recorded for training
purposes.