VANPOWERS URBANEASE Series, User Manual, Page: 37 / 61

Troubleshooting
After assembling the e-bike according to the steps laid out in this manual, if you have any questions, please reference the following information to
troubleshoot and solve the problem. If the suggestions below do not solve your problem, please contact us for assistance.
NOTICE!
Problem Details Common Solutions
After turning on the display,
the motor does not work
After assembling the e-bike and
connecting the battery, pressing the
power button does not turn on the
display
The display starts up normally, but
the motor cannot be used to generate
power assistance
The battery cannot be charged or
turned on properly
-Remove the battery and check the color of the indicator light. A red light means the battery is dead,
and a green light means it has power.
-After checking the battery level, reinstall it onto the e-bike. Short press the battery’s start button to
activate it.
-Long press the display power button to check whether the display can be turned on and the e-bike
can be used normally.
If the above steps do not solve the problem, please contact Vanpowers’s customer service team
immediately or seek technical support from a nearby store.
First, check the gear indication on the display. If you are in the “N” gear state, you can switch gears by
pressing the “+” button to activate the corresponding motor assistance.
If a red error message appears on the display, it means that the screen and motor are malfunctioning.
Please contact Vanpowers’s customer service team immediately or seek technical support at a nearby
store.
If you are trying to charge the battery outdoors in the cold, the charging functionality may be affected
due to the low temperature. We recommend bringing the battery to a warm indoor area to restore its
charging functionality at room temperature.
If you are unable to charge the battery while indoors or in a warm outdoor environment, it may be
because the battery is in a state of overvoltage or undervoltage. Unplug it from the e-bike, short press
the power button to turn it off and on again, and then charge the battery when it returns to normal.
If your battery has not been used for a long time (more than three months), insert the charging cable
into the battery, short press the wake-up button, and wait briefly for the battery to return to its original
state.
If the above steps do not resolve the issue, please contact Vanpowers’s customer service team
immediately or seek technical support at a nearby store.
The display won’t turn on
The battery won’t charge
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