WARRANTY AND SERVICE
Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
Servicing can be carried out either by a
heateam
service engineer or a
GAS SAFE
REGISTER
engineer. You must register your fire with
heateam
, the service division of
Baxi Heating UK Limited, either by completing and returning the registration card or
calling our free telephone registration line on
0800 032 72 44
.
It is also a requirement of the warranty that the fire has an annual service (every 12
months) in accordance with the installation and servicing instructions, performed by a
GAS SAFE REGISTER engineer. Please call on
0844 8711 525
.
Our promise to you
If you experience a fault with your new fire, we aim to provide a safe and high quality
repair service supported by our dedicated national network of highly skilled engineers.
If your installer can’t resolve the problem for you, we will do everything we can to get
an engineer out to you as quickly as possible. Nothing in this warranty will affect your
statutory rights.
What you need to do if you experience a problem with the operation of the fire:
You should always contact your installer first, because the cause of the fault may
not be related to the fire.
If your installer confirms that the fault is with the fire and they can’t repair it, our
friendly customer service team is on hand to help.
Simply call our service division
heateam
on
0844 8711 565
to book an engineer
visit or for any general advice that you may need. Our contact centre is open Monday
to Friday 8am – 6pm, weekends and Bank Holidays 8.30am – 2pm, excluding
Christmas Day and New Years day.
©
Baxi Heating U.K. Limited 2011.
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OWNER GUIDE
