Vaisala MOG100, User Manual

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6. Troubleshooting
If the product does not work as it should, check all cables and connectors for continuity, bad
contacts, or corrosion.
If failure persists, contact Vaisala technical support.
Table 4 Troubleshooting MOG100
Problem Probable Cause Remedy
GSM communication does not
work. PIN code checking is enabled. Disable PIN code checking, for
example, with a mobile device.
See
Installing SIM Card
(page 10) .
The APN settings are wrong. Check the APN settings. See
Configuring Wireless
Communication (page 12)
.
The real-time clock is out of
sync. Connect to MOG100, and select
Set to UTC in AQ Tool.
Beacon View shows no data
after registration. Linking between device and
account was not made in
Beacon View. Turn MOG100 on and wait
15 ... 30 minutes to allow for it
to start sending data. Try
registering MOG100 again. See
Registering MOG100 in Beacon
View (page 13)
.
If the registration is still
unsuccessful, check GSM
communication. See
Installing
SIM Card (page 10) .
Devices are not powered. - Check cables and power input.
6.1 Writing Problem Report
When troubleshooting the product, write a problem report including:
• What failed (what worked / did not work)?
• Where did it fail (location and environment)?
• When did it fail (date, immediately / after a while / periodically / randomly)?
• How many failed (only one defect / other same or similar defects / several failures in one
unit)?
• What was done when the failure was noticed?
• What was connected to the product and to which connectors?
• Input power source type, voltage, and list of other items (such as lighting, heaters, and
motors) that were connected to the same power output.
• Are all parts connected and grounded properly? Take a photo to help the troubleshooting.
Chapter 6 – Troubleshooting
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