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3.6.5. Call Queue
Call Queue holds incoming calls when all members are busy assisting other callers. Calls
wait in the call queue for the next available member. While calls are waiting, they will hear
the music-on-hold. Calls are distributed out of the call queue on a first in, first out basis, as
members become available.
Usually Call Queue is used for attendants who need to handle many incoming calls.
supports only one call queue for attendants and up to 6 calls can be waiting in
the queue at the same time.
Click the “Advanced” menu, and “Call Queue” submenu. The “Attendant Call Queue
Settings” page will appear. The user can modify the call queue settings here.
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