Non-Warranty Repair Charges:
Total repair charges (per unit) for a non-warranty repair consist of the
following:
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Cost of any replacement parts needed to repair the defect.
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Labor costs billed per hour after minimum charges/time.
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Labor charges include troubleshooting and repair time only.
n
Burn-in time and final test time is not included in the labor charges.
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Labor time is rounded to the nearest quarter hour.
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Labor charges are billed at the prevailing rate for the category of equipment repaired, after minimum
charges/time. For prevailing labor rates, please contact the Vaddio technical support.
n
All shipping and handling costs are the responsibility of the customer for non-warranty repairs.
Minimum Labor Charges:
All non-warranty repairs are subject to a minimum evaluation/repair labor
charge even if there is no problem found. Please contact Vaddio technical support for the current applicable
rate.
Repair Charge Estimates:
Estimates on repair charges for a specific problem will not be given before an
RMA is issued and the actual product has been evaluated by a Vaddio technician. Repair estimates will be
given after the repair department receives and evaluates the unit.
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Customers requesting an estimate on repair charges must do so up front when they call in for an RMA.
The RMA team will call or email with the estimate after evaluating the unit and before proceeding with
the repair.
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Any product evaluated for a repair estimate is still subject to the minimum labor charges even if the
customer decides not to proceed with the repair.
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Vaddio does not guarantee estimates given on repair charges. Actual repair costs may exceed the
estimate.
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Customer is responsible for actual repair charges, regardless of estimate.
Repair Policy Notes:
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Duration of Repair:
Products are repaired on a first come first serve basis. The turn-a-round time of a
particular repair is dependent upon circumstances such as product type, the nature of the problem and
current repair volumes. Requests for expedited repair service will be considered on a case-by-case
basis.
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Repair Warranty:
Vaddio guarantees all of its repair work, performed on non-warranty items, for 90
days from the day the repaired product is shipped back to the customer. If the original problem
described was not resolved or reoccurs within the 90-day period, Vaddio will repair the unit free of labor
charges. However additional material charges may apply unless the parts used to affect the repair are
again deemed defective.
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Complete Manual for RoboSHOT HDBT High-Performance PTZ Cameras
