Troubleshooting and Care
When the camera doesn't behave as you expect, check the color of the light on the front before you do
anything else.
n
Purple – booting or in standby (low power) mode.
n
Blue – normal operation.
n
Blinking blue – the camera has received a valid IR command.
n
Red – Tally function; the camera is on-air.
n
Blinking red – fault condition.
n
Yellow – firmware update in progress.
n
Off – no power to the camera.
Stuff happens – we get it. Use this table to determine whether it's time to call Vaddio Technical Support.
What is it doing?
Possible causes
Check and correct
Nothing.
The light on the
front is off.
If a OneLINK extension system is used: The
camera is not connected to the EZIM.
Plug the EZIM into the camera.
If a OneLINK extension system is used: The
EZIM is not connected to the main OneLINK
interface, or the OneLINK power supply is not
connected.
Connect the EZIM to its parent
OneLINK interface, or plug the
power pack into a wall outlet.
At least one of the cables is bad.
Check using known good cables.
If a OneLINK extension system is used: The
OneLINK system is not working properly.
Connect the camera directly to
the 12V power pack
that was
shipped with it to determine where
the problem is.
Caution
Do not connect the camera to the
OneLINK power pack. This will
damage the camera and void its
warranty.
If the camera works when it is
connected without a OneLINK
system, the OneLINK system is
bad. Contact your reseller or
Vaddio Technical Support.
The wall outlet is not active. (Check by finding
out if it powers something else, such as a
laptop or phone charger.)
Use a different outlet.
The camera or its power supply is bad.
Contact your reseller or Vaddio
Technical Support.
The camera is
not responding
to the remote
and the light is
yellow.
A firmware update is in progress.
Wait a few minutes, and try again
when the light turns blue.
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Integrator's Complete Guide for RoboSHOT HD-SDI PTZ Cameras